Representative, Enrollment II
About The Position
Responsible for daily workflow activities to include the following membership/enrollment activities: processing of applications for new enrollments, terminations/cancellations, changes, renewals, database updates, and/or monthly billings. •50% Receives and logs subscriber and member enrollment applications to the system. Processes/keys complex applications including new enrollments, terminations/cancellations, changes, and renewals. Updates all electronic enrollment files. Works edit/error reports generated from membership transactions. •15% Works with multiple operational areas to ensure relevant/appropriate group structure, status, benefits, and/or billing. May prepare and issue contracts, benefit books, and standard and custom id cards. •15% Responds to and resolves customer inquiries. Contacts plan administrators and internal and external customers to resolve issues/problems. •10% Trains new staff and updates/maintains accurate desk procedures. Assists with problem resolution. •10% Coordinates monthly billing and preparations of monthly invoices. May print, register, and mail monthly bills. SCHEDULE: M-F. Between 8-6pm. OT as needed.
Requirements
- Required Education: High School Diploma or equivalent.
- Required Work Experience: 2 years of customer service, administration/clerical support or a combination of the two.
- 1 year of experience in a membership/billing/accounts area (may be concurrent).
Nice To Haves
- Preferred Specialized Training: Office technology or secretarial science.
Responsibilities
- Receives and logs subscriber and member enrollment applications to the system.
- Processes/keys complex applications including new enrollments, terminations/cancellations, changes, and renewals.
- Updates all electronic enrollment files.
- Works edit/error reports generated from membership transactions.
- Works with multiple operational areas to ensure relevant/appropriate group structure, status, benefits, and/or billing.
- May prepare and issue contracts, benefit books, and standard and custom id cards.
- Responds to and resolves customer inquiries.
- Contacts plan administrators and internal and external customers to resolve issues/problems.
- Trains new staff and updates/maintains accurate desk procedures.
- Assists with problem resolution.
- Coordinates monthly billing and preparations of monthly invoices.
- May print, register, and mail monthly bills.
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
