Representative II, Customer Service Ops

Cardinal Health

4d•$16 - $23

About The Position

What Customer Operations Support Contributes to Cardinal Health The Med Device Customer Service team provides specialized support for device‑related orders and backend processing. This role requires strong analytical ability, comfort working in a fast‑paced environment, and the capability to manage time‑sensitive, manual workflows with high accuracy. Representatives act as liaisons in problem‑solving, research, and resolution for both customers and internal partners. Shift: Monday–Friday | 10:00 AM – 6:30 PM EST Responsibilities: Provide professional, timely support to customers as a representative of Cardinal Health at Home. Handle inbound calls, including order placement, product questions, delivery inquiries, returns, and order status updates. Support medical device–related workflows with strong judgment, accuracy, and attention to time sensitive tasks. Complete routine backend tasks such as updating trackers, processing device orders, and maintaining required files and documentation. Use Excel to filter, update, and manage data as part of daily work. Work efficiently in a fast-paced environment while managing multiple priorities. Maintain accuracy across manual processes and follow established procedures. Communicate clearly with customers, suppliers, and internal teams. Collaborate with peers and leadership to ensure consistent workflows. Demonstrate strong organizational skills and attention to detail. Qualifications High school diploma preferred. 2–4 years Customer Service experience preferred. Demonstrated adeptness in Microsoft Excel (filtering, sorting, exporting, basic formulas). Prior experience in a fast‑paced, performance‑driven environment strongly preferred. Ability to manage multiple priorities with accuracy and professionalism. What Is Expected at This Level Applies acquired job skills and company policies to complete routine and Med Device‑specific tasks. Works on assignments requiring basic problem resolution and follow‑through. Refers to policies, SOPs, and past practices for guidance. Receives general direction on standard work; receives detailed instruction on new or complex assignments. Partners with supervisor or senior peers on unusual or escalated issues. Anticipated hourly range: $15.70 - $22.50 per hour Bonus eligible: No Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being. Medical, dental and vision coverage Paid time off plan Health savings account (HSA) 401k savings plan Access to wages before pay day with myFlexPay Flexible spending accounts (FSAs) Short- and long-term disability coverage Work-Life resources Paid parental leave Healthy lifestyle programs Application window anticipated to close: 05/08/2026 if interested in opportunity, please submit application as soon as possible. The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity. Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply. Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law. To read and review this privacy notice click here Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for healthcare facilities. We are a crucial link between the clinical and operational sides of healthcare, delivering end‑to-end solutions and data‑driving insights that advance healthcare and improve lives every day. With deep partnerships, diverse perspectives and innovative digital solutions, we build connections across the continuum of care. With more than 50 years of experience, we seize the opportunity to address healthcare's most complicated challenges — now, and in the future. View Cardinal Health on YouTube

Requirements

High school diploma preferred.
2–4 years Customer Service experience preferred.
Demonstrated adeptness in Microsoft Excel (filtering, sorting, exporting, basic formulas).
Prior experience in a fast‑paced, performance‑driven environment strongly preferred.
Ability to manage multiple priorities with accuracy and professionalism.

Responsibilities

Provide professional, timely support to customers as a representative of Cardinal Health at Home.
Handle inbound calls, including order placement, product questions, delivery inquiries, returns, and order status updates.
Support medical device–related workflows with strong judgment, accuracy, and attention to time sensitive tasks.
Complete routine backend tasks such as updating trackers, processing device orders, and maintaining required files and documentation.
Use Excel to filter, update, and manage data as part of daily work.
Work efficiently in a fast-paced environment while managing multiple priorities.
Maintain accuracy across manual processes and follow established procedures.
Communicate clearly with customers, suppliers, and internal teams.
Collaborate with peers and leadership to ensure consistent workflows.
Demonstrate strong organizational skills and attention to detail.

Benefits

Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
Medical, dental and vision coverage
Paid time off plan
Health savings account (HSA)
401k savings plan
Access to wages before pay day with myFlexPay
Flexible spending accounts (FSAs)
Short- and long-term disability coverage
Work-Life resources
Paid parental leave
Healthy lifestyle programs