Representative, Internal Service
About The Position
Overview Find a Better Way... ...to use your skills and experience. This is the time to let your talent come to life. To maximize your knowledge and use it for the greater good. To work with the best professionals using state-of-the-art technology, and improve lives with your innovative ideas and ambitious dreams. Find a better way: the Sysmex Way. ...to improve the lives of others. Headquartered in Kobe, Japan, Sysmex is located in Lincolnshire, Illinois. Renowned worldwide for the very finest in quality, innovative diagnostic equipment and information-management systems, we apply science to enhance the quality of life on a global scale. Our agile, resourceful team is committed to realizing critical breakthroughs in laboratory diagnostics, information technology, workflow analysis and life sciences for the clinical laboratory. ...to build a promising future.
Requirements
- High School diploma/GED degree or 3 years required experience in telephone and customer service skills which may include experience in the Armed Forces.
- Must possess a valid driver’s license
- Experience in remote customer service, electronics, laboratory or biomedical technology, military experience in a technical field or equivalent.
- English MS Skills, Networking, CFM software
- Be able to explain and interpret complex information that requires patience and understanding.
- Telephone & Customer Service skills.
Responsibilities
- Provide direct technical assistance over the telephone to our customers through a toll-free hotline. Remotely upgrade software, troubleshoot to resolution and document customer call within CRM system.
- Maintain and conform to all procedures and documentation to meet regulatory and ISO guidelines, which includes validation of all analyzers prior to releasing back to customer ensuring they meet all quality specifications.
- Maintain the process for inventory and shipping of instrumentation and all necessary parts to successfully support Service Center.
- Upon receiving customer returned units, adhere to strict decontamination guidelines.
- Inventory management of parts, tools, consumables, reagents at Service Center.
- Follow proper guidelines for handling and storage of biohazard materials.
- Support dock management with shipping and receiving packages for Mundelein Building 1.
- Other duties as assigned.
Benefits
- The total compensation package for this position also includes a choice of health care plan (medical, vision, and dental insurance), an annual incentive bonus, paid time off, parental leave, bereavement leave and a 401(K) for all eligible employees.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
