Representative -Patient Access I-Emergency Department-Part time-2nd shift-Cedar Falls

Trinity Health•Cedar Falls, IA

1d•Onsite

About The Position

At MercyOne, health care is more than just a doctor’s visit or a place to go when you’re in need of medical attention. Our Mission is based on improving the health of our communities – that means not only when you are sick but keeping you well. MercyOne Northeast Iowa provides expert health care to eight counties. MercyOne Northeast Iowa provides excellent, personalized care close to home to the communities in the Cedar Valley. With 491 licensed beds between the three medical centers, each providing 24-hour emergency lifesaving care, MercyOne is there for you in critical moments: MercyOne Waterloo Medical Center, an Area Level III Trauma Center and an accredited chest pain center MercyOne Cedar Falls Medical Center, Community Level IV Trauma Designation MercyOne Oelwein Medical Center, Community Level IV Trauma Designation With more than 2,500 colleagues, MercyOne is one of the largest employers in Northeast Iowa.  MercyOne Medical Group – Northeast Iowa is made up of more than 30 primary care, pediatric, internal medicine and specialty clinics located throughout Black Hawk, Bremer, Buchanan, Benton, Butler, Fayette and Tama counties. Join the MercyOne Waterloo Family! We are looking to hire an Emergency Department Representative I Provides patient focused customer service. Performs outpatient & / or inpatient registration & insurance verification functions; collects patient financial liability payments & ensures that patients meet financial requirements including Medicare medical necessity, payer pre-certifications & referrals. Provides general information to hospital users, patients, families & physician offices. As an Emergency Department Registrar at MercyOne Waterloo, you will: Be responsible for coordinating all patient registration activities including greeting patients/families, processing patient registration in an efficient and courteous manner, obtaining accurate patient demographics and insurance information, pre-registering patients, contacting precertification agencies when appropriate, obtaining all necessary consents and serving as the initial point of contact for patients coming into MercyOne Waterloo Register patients who present to the ED for ED services Register patients who present to the hospital for ancillary testing outpatient procedures or hospital admission Verify insurance benefits Collect appropriate deposits and co-payments for services and making referrals to the Insurance Verification team as needed Provide medics and clinical staff any necessary admitting documentation for the ED patients and discussing payment arrangements with patients when appropriate All tasks must be completed in compliance with HIPAA, EMTALA, CMS and JCHAO guidelines and regulation

Requirements

No experience required
Medical Terminology
CHAT
computer knowledge and strong computer/keyboarding skills
PAR I Entry level position
Minimum one (1) year customer service experience

Nice To Haves

Patient Access experience preferred.

Responsibilities

Be responsible for coordinating all patient registration activities including greeting patients/families, processing patient registration in an efficient and courteous manner, obtaining accurate patient demographics and insurance information, pre-registering patients, contacting precertification agencies when appropriate, obtaining all necessary consents and serving as the initial point of contact for patients coming into MercyOne Waterloo
Register patients who present to the ED for ED services
Register patients who present to the hospital for ancillary testing outpatient procedures or hospital admission
Verify insurance benefits
Collect appropriate deposits and co-payments for services and making referrals to the Insurance Verification team as needed
Provide medics and clinical staff any necessary admitting documentation for the ED patients and discussing payment arrangements with patients when appropriate
All tasks must be completed in compliance with HIPAA, EMTALA, CMS and JCHAO guidelines and regulation