Request Processing Specialist

Gemini Legal Support Inc • Rocklin, CA

10d • $21 - $26 • Hybrid

About The Position

The Request Processing Specialist will maintain a professional demeanor when interacting with responsible parties, utilizing a variety of methods to research and validate key components necessary to generate subpoenas and authorizations for requested records. The Request Processing Specialist works with both proprietary computer systems/programs and the California State Electronic Adjudication and Management System (EAMS) in the performance of their duties.

Requirements

• High School Diploma or equivalent required
• 1+ year previous data entry or call center experience preferred
• Internal transfer candidates should demonstrate knowledge of the workers’ compensation industry and Gemini’s role within the industry
• Typing skills 45+ WPM
• Advanced time management and organizational skills
• Strong verbal and written communication skills, including proof-reading, syntax, and grammar
• Self-motivated, coachable and receptive to feedback
• Ability to follow direction and process guidelines
• Basic computer skills, including internet usage and data entry
• Ability to work both independently and as part of a team
• Demonstrates time management skills
• Keen attention to detail
• High ethical standards
• Ability to organize, prioritize and perform tasks with limited supervision
• Proficient using a computer, business phone, office software, video conferencing, and other computer programs including Google Workplace (Docs, Sheets, Calendar, Gmail, etc.)
• Experience working in an office setting
• Experience working within a team environment
• Ability to perform work safely
• Must pass pre-employment screening
• Sitting for at least one hour at a time (total: 6-8 hours/day)
• Keyboarding for extended periods of time (total: 6-8 hours/day)
• Using a phone with or without a headset for extended periods (total: 6-8 hours/day)

Responsibilities

• Develop and demonstrate a full understanding of how to process various subpoena types related to the workers’ compensation industry.
• Order types include, but are not limited to, workers’ compensation, Independent Medical Review (IMR), Subsequent Injury Fund (SIF), Serve and Close and Copy Only
• Follow established process guidelines to ensure accuracy and completeness of prepared subpoena
• Perform order verification through EAMS, Google searches, proprietary case management software, previous orders, etc.
• Complete processing of a minimum of 38 locations per day
• Have a rework percentage of less than 5%
• Process amendments from queue in proprietary company database systems within 48 hours of entry
• Re-verify order verification
• Open and close issues in proprietary company database systems as necessary
• Cancel location order based on established process guidelines
• May provide general administrative support for the department, including tasks such as processing returned mail and maintaining accurate records
• Demonstrate discipline to follow all active processes to ensure standardization
• Demonstrate accuracy and consistency within work tasks
• Meet departmental quality and quantity metrics
• Adhere to all company policies and procedures, including, but not limited to, attendance, dress code and professionalism
• Other duties as assigned

Benefits

• Comprehensive health coverage including medical, dental, and vision
• Generous time-off to support work-life balance including PTO, volunteer time, sick time, and paid holidays
• 401(k) plan with company match to support your financial future
• Company culture rooted in shared values and community
• Education tuition reimbursement program
• Employee Assistance Program (EAP) and legal assistance benefit
• Company-paid annual donation to a non-profit or charity of your choice
• Employee recognition program with gifts and awards

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED