Research Intern (Remote)
About The Position
ezCater is the leading food for work technology company in the US, connecting anyone who needs food for their workplace to over 100,000 restaurants nationwide. For workplaces, ezCater provides flexible and scalable solutions for everything from recurring employee meals to one-off meetings, all backed by 24/7 customer service with real humans. ezCater also enables companies to manage their food spend in a single, customizable platform. For restaurant partners, ezCater helps them grow their business by bringing them more orders and new high-value customers. We're backed by top investors including Insight, Iconiq, Lightspeed, GIC, SoftBank, and Quadrille. Are you passionate about understanding human behavior and influencing how people interact with the world? Eager to learn from a multidisciplinary Research team? As a Research Intern at ezCater, you'll do all this and more. You'll work closely with a cross-functional team, learning from experienced professionals while diving deep into the minds of our users. Your goal will be to help create beautiful and engaging products that make a real impact. In this role, you'll gain an in-depth understanding of how our customers discover, evaluate, and order food for work. By conducting both qualitative and quantitative research, you'll identify ways to improve the customer experience and ensure successful ordering. You'll be an integral part of the ezCater Research team, collaborating with Customer Insights Researchers, UX Researchers, and various cross-functional stakeholders across our Growth and Technology departments. You'll regularly share your insights and "aha!" moments with your partners, contributing to discussions on how to elevate the customer experience to the next level.
Requirements
- Strong communication and presentation skills (verbal and written)
- Able to multitask and work in a fast-paced, collaborative team environment
- Experienced in data-gathering and analysis techniques across qualitative and quantitative methods
- Familiarity with analytical, qualitative, and design tools
- Creative with a point-of-view, but always open to new ideas and collaborating closely with a cross-functional team
- Soft skills that are as well developed as your research skills
- An ability and desire to learn and grow in a fast paced environment, dealing well with ambiguity and focusing on driving impact
- A sharp mind, a soft heart and a large funny bone
Responsibilities
- Learn about our users, product, and market
- Conduct qualitative and quantitative research (e.g. evaluative user testing, competitive reviews, surveys, user interviews, etc.) to improve ezCater products and/or marketing
- Work closely with a full-time researcher on study design, execution, and analysis
- Present relevant insights to a variety of stakeholders and partners
- Make recommendations on product requirements, design decisions, user experience, and/or marketing messages
- Collaborate with other members of the Research team and our internal partners (Product, Analytics, Design, Marketing, and/or Sales)
- Participate in multidisciplinary brainstorms, working sessions, and other collaborative discussions
Benefits
- Market competitive salary
- stock options that you’ll help make worth a lot
- 12 paid holidays
- flexible PTO
- 401K with ezCater match
- health/dental/FSA
- long-term disability insurance
- mental health and family planning resources
- remote-hybrid work from our awesome Boston office OR your home OR a mixture of both home and office
- a tremendous amount of responsibility and autonomy
- wicked awesome co-workers
- Relish (and many more goodies) when you’re in our office
- knowing that you helped transform the food for work space
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What This Job Offers
Career Level
Intern
Education Level
No Education Listed
