Ronald McDonald House Research Manager

McDonald's Corporation•Chicago, IL

6d•$107,684 - $134,605

About The Position

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world. At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements. Department OverviewRonald McDonald House Global uses its evidence base to quantify System impact, focus growth plans, continue to advance understanding of family needs and experiences and facilitate alignment of programming to unmet needs. This role supports critical Ronald McDonald House Global strategic priorities by managing Ronald McDonald House Global collaboration with researchers and healthcare partners to gain deeper understanding of the social determinants of health on families using Ronald McDonald House programs and helping to assess and evaluate the impact of Ronald McDonald House programs on patient outcomes, caregivers, and the healthcare system. This role will also help to influence the expansion and adoption of family-centered care practices within national and local health systems and increase engagement of pediatric healthcare providers by supporting Ronald McDonald House Chapter activities in family-centered care.DutiesPrinciple Accountabilities Reporting to the Ronald McDonald House Global Director of Research & Insights, the Ronald McDonald House Research Manager is responsible for the day-to-day management of Ronald McDonald House Global research initiatives and resources on family-centered care (FCC). This role will also lend project management support to System data collection for annual and ad-hoc survey needs. Ronald McDonald House Research Management Work closely with the Ronald McDonald House Global Director of Research & Insights to manage Ronald McDonald House Global research projects from start to finish: e.g. study design, System requirements and engagement processes, project deliverables, project meetings, reporting, and budget. Create and maintain a calendar of all Ronald McDonald House Global research operations to assure timely completion and communication of projects: e.g., budget timeline, reporting due dates, Global team meetings, learning opportunities, research releases, and external comms. Work with the Ronald McDonald House Global Learning & Development team to build an evidence-informed culture by translating research findings into practice through webinars and online trainings for Ronald McDonald House staff. Preserve and enhance institutional knowledge by maintaining and disseminating research studies and related materials through the Ronald McDonald House Resource Library, Heartbeat and other internal channels. Work closely with the Ronald McDonald House Global Director of Research & Insights and COO to plan and coordinate meetings with the Ronald McDonald House Research and Data Advisory Council and ad hoc meetings hosted by the Ronald McDonald House Global team. Liaise with Ronald McDonald House research partners, Ronald McDonald House Research and Data Advisory Council members, and internal stakeholders on research project opportunities, updates, and translation of findings. Collaborate with the Ronald McDonald House Global Development and grant making teams on proposal development, grants, and other donor and fundraising requests. Family-Centered Care (FCC) Knowledge Management Oversee knowledge management and translation of Ronald McDonald House evidence on family-centered care to enable understanding of Ronald McDonald House theory of change and how to applies in practice. Support local implementation of Ronald McDonald House Global FCC research and survey tools. Post FCC-related resources to the Resource Library and coordinate their dissemination via appropriate internal channels in collaboration with the Ronald McDonald House Global Communications and Learning & Development teams. Work with Ronald McDonald House Field Operations to provide guidance and track local Chapter FCC activities. System Data Collection Support the project management of the Ronald McDonald House Annual Information & Outcomes Report (AIOR) in close collaboration with the Ronald McDonald House Data Analytics Manager and Ronald McDonald House Global Technology team, including annual report and query updates, project timeline, translation of related materials, and dissemination. Work closely with the Ronald McDonald House Global Director of Research & Insights and Ronald McDonald House Data Analytics Manager to ensure adequate data capture of System metrics. Conduct RADAR queries to inform Ronald McDonald House Global strategic activities and metrics. Support development of ad hoc System survey needs in collaboration with Ronald McDonald House Global Data Analytics Manager and other functional teams; provide consultation and advice to Chapters as needed.

Requirements

7+ years of project management experience with multi-site research or evaluation projects in public health and/or social services. Experience working with nonprofit sector and/or academic or clinical research institutions preferred.
Strong understanding of data collection and evaluation methods; experience using large scale survey tools (e.g. Qualtrics) preferred.
Experience synthesizing research and literature and offering key insights, organizing and translating data.
Analytical approach to outcomes identification, measurement, and evaluation.
Critical thinker with exceptional writing skills; data visualization experience a plus.
Organized with strong project management skills, high level of accuracy and attention to detail.
Demonstrated experience communicating and working across teams in a matrixed environment. Must be able to present, discuss and translate complex data or technical information in a way that supports the understanding and needs of different types of audiences.
Bachelor’s degree in related field required. Research and evaluation experience in public health and non-profit settings can serve as a proxy for education.

Responsibilities

Work closely with the Ronald McDonald House Global Director of Research & Insights to manage Ronald McDonald House Global research projects from start to finish: e.g. study design, System requirements and engagement processes, project deliverables, project meetings, reporting, and budget.
Create and maintain a calendar of all Ronald McDonald House Global research operations to assure timely completion and communication of projects: e.g., budget timeline, reporting due dates, Global team meetings, learning opportunities, research releases, and external comms.
Work with the Ronald McDonald House Global Learning & Development team to build an evidence-informed culture by translating research findings into practice through webinars and online trainings for Ronald McDonald House staff.
Preserve and enhance institutional knowledge by maintaining and disseminating research studies and related materials through the Ronald McDonald House Resource Library, Heartbeat and other internal channels.
Work closely with the Ronald McDonald House Global Director of Research & Insights and COO to plan and coordinate meetings with the Ronald McDonald House Research and Data Advisory Council and ad hoc meetings hosted by the Ronald McDonald House Global team.
Liaise with Ronald McDonald House research partners, Ronald McDonald House Research and Data Advisory Council members, and internal stakeholders on research project opportunities, updates, and translation of findings.
Collaborate with the Ronald McDonald House Global Development and grant making teams on proposal development, grants, and other donor and fundraising requests.
Oversee knowledge management and translation of Ronald McDonald House evidence on family-centered care to enable understanding of Ronald McDonald House theory of change and how to applies in practice.
Support local implementation of Ronald McDonald House Global FCC research and survey tools.
Post FCC-related resources to the Resource Library and coordinate their dissemination via appropriate internal channels in collaboration with the Ronald McDonald House Global Communications and Learning & Development teams.
Work with Ronald McDonald House Field Operations to provide guidance and track local Chapter FCC activities.
Support the project management of the Ronald McDonald House Annual Information & Outcomes Report (AIOR) in close collaboration with the Ronald McDonald House Data Analytics Manager and Ronald McDonald House Global Technology team, including annual report and query updates, project timeline, translation of related materials, and dissemination.
Work closely with the Ronald McDonald House Global Director of Research & Insights and Ronald McDonald House Data Analytics Manager to ensure adequate data capture of System metrics.
Conduct RADAR queries to inform Ronald McDonald House Global strategic activities and metrics.
Support development of ad hoc System survey needs in collaboration with Ronald McDonald House Global Data Analytics Manager and other functional teams; provide consultation and advice to Chapters as needed.

Benefits

This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO).
This position is eligible for a bonus, calculated based on individual and company performance.
This position is eligible for stock or other equity grants pursuant to McDonald’s long-term incentive plan.

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