Research Study Interviewer, Kidney Transplant Study

American Addiction Centers • Winston-Salem, NC

5d • $21 - $31 • Remote

About The Position

Under general supervision, interviews and records responses of study/survey participants over the telephone or in person as needed. The Research Interviewer will work on the new PCORI funded project, “Comparing Registry Surveillance and Provider Alerts with and without Patient Outreach, Navigation, and Care Coordination” a multi-center research project designed to study how health systems can help more patients overcome roadblocks to achieve early kidney transplants. This study follows over 1,100 patients with chronic kidney disease receiving care in three health systems (Duke Health, Geisinger Health, University of Mississippi Medical Center) and will study the long-term effect of a new intervention called Patient Centered Early Health System Transplant Outreach. This intervention was designed to (1) identify patients qualifying for kidney transplants as early as possible, (2) support patients and their families with education and behavioral support to help them talk about overcome roadblocks to early transplants, (3) proactively reach out to patients to let them know they are eligible for early transplants and invite them to the transplant center, and (4) navigate patients through the multi-step transplant preparation process. All patients enrolled in the study have completed the intervention and are being followed for an additional 5 years. Research Interviewers will contact patients by telephone for consent to extend their enrollment and to complete telephone surveys every 6 months from April 2026-December 2029. Research Interviewers will use an on-line program (REDCap) to enter participants responses to the survey questions. He/she will contact study participants using a study assigned mobile phone. The Research Interviewer will track contact attempts (e.g., no answer, disconnected phone, message left, successful contact) and outcomes of contacts (e.g., ineligible, refused, completed). Project work will begin as early as April 2026 and will end December 2029. The Research Interviewer will work remotely. All Research Interviewers will be required to complete human subjects training through the CITI program. Research Interviewers are asked to work remotely between 12-19 hrs/wk with a flexible calling schedule Mon-Sat from 8am (EST) – 8pm (EST).

Requirements

• High school diploma or GED equivalent.
• Excellent telephone skills
• Effective oral and written communication skills

Nice To Haves

• Prior experience in a Call Center, Help Desk or interviewing study participants preferred.
• Foreign language skills preferred.

Responsibilities

• Interviews and records responses of study/survey participants over the telephone or in person as needed.
• Contact patients by telephone for consent to extend their enrollment and to complete telephone surveys every 6 months from April 2026-December 2029.
• Use an on-line program (REDCap) to enter participants responses to the survey questions.
• Contact study participants using a study assigned mobile phone.
• Track contact attempts (e.g., no answer, disconnected phone, message left, successful contact) and outcomes of contacts (e.g., ineligible, refused, completed).
• Complete human subjects training through the CITI program.

Benefits

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED