Reservation Agent

Panhandle Getaways • Panama City, FL

21h

About The Position

As a Front Desk Reservation & Guest Service Agent, you will be the first point of contact for our guests — both in person and over the phone. You will assist with reservations, guest inquiries, problem resolution, and ensure every guest interaction reflects our high service standards.

Requirements

• Experience in short-term vacation rentals
• Minimum 1–2 years of customer service experience
• Strong communication and problem-solving skills
• Detail-oriented and highly organized
• Ability to multitask in a fast-paced environment
• Comfortable working with property management and reservation software
• Professional demeanor and positive attitude
• Must be able to work weekends (mandatory)
• Must be able to pass a background check and drug screening

Responsibilities

• Answer inbound reservation calls and guest inquiries
• Assist guests with booking, modifying, and managing reservations
• Provide exceptional customer service before, during, and after guest stays
• Resolve guest concerns professionally and efficiently
• Process payments and maintain accurate reservation records
• Coordinate with housekeeping and maintenance departments as needed
• Maintain strong attention to detail in all communications and bookings
• Uphold company policies and service standards

Benefits

• Stable, locally owned company with strong community roots
• Manage one of the largest vacation rental portfolios in the area (950+ homes)
• Supportive team environment
• Reputation for excellence (A+ BBB rating and 4.7 Google rating)
• Opportunity to grow within a well-established organization

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed