Reservation Specialist

Peak Limousine•Weddington, NC

7h•$18•Onsite

About The Position

The Reservation Specialist role is a detail critical position responsible for accurately booking, reviewing and managing ground transportation bookings. This role requires someone who enjoys structured work, precision and consistency, and someone who can deliver polished customer service. You'll spend most of your day working independently booking reservations, responding to emails, data entry and answering phone calls all the while being in a group setting with other staff and team members. Accuracy and learning come before speed in this role. During your first month, you'll receive structured training and support as you build confidence. Training continues well beyond the first month and is on-going. You will always feel that you have support and questions are always welcomed. We care more about getting things right than getting them done fast. There is growth potential in this role to move into areas such as wedding booking/coordination and corporate group management. We believe people do their best work in an environment that is calm, supportive, and respectful. While we value focus and accountability, we also enjoy taking care of our team in small, thoughtful ways—such as team lunches, stocked snacks, and occasional lighthearted breaks that help the day feel balanced.

Requirements

Minimum 2+ years of office based experience (logistics, reservations, scheduling or admin work strongly preferred).
Proven attention to detail in prior roles.
Clear, professional written and verbal communication.
Demonstrates reliability and accountability in prior roles
Weekend availability (required).

Responsibilities

Accurately book and quote transportation and reservations with exceptional attention to detail.
Communicate professionally with clients (and chauffeurs) via phone, email and text.
Answer client questions regarding booking details, logistics, etc.
Review reservations for accuracy.
Dispatch monitoring and reviewing of trip details with chauffeurs and any special requests.
Assist with data based projects / spreadsheets during downtime.