RESERVATIONIST

Compass Group•New York, NY

3d•$37 - $38

About The Position

The Client Center Reservations Specialist serves as the primary point of contact for all meeting and event space requests within the Client Center, interacting daily with the executive suite. This role oversees the booking process from initial inquiry through day-of changes, working collaboratively with Client Center Reception and Planning team members.This position supports the executive suite and client meetings and events and is highly client-focused, requiring refined communication skills, a white-glove service approach, and exceptional organizational and problem-solving abilities.All team members are expected to embrace and uphold the Hospitality Core Values of honesty, integrity, and responsibility.

Requirements

Strong understanding of luxury hospitality and ability to exceed client expectations
Excellent organizational skills with the ability to manage multiple priorities
High attention to detail and strong follow-through
Strategic, solution-oriented thinking and problem-solving ability
Excellent written and verbal communication skills
Strong computer proficiency and knowledge of office technology and equipment
Full working knowledge of the reservations system
Ability to remain calm and effective in a fast-paced, high-demand environment
Punctual, dependable, and committed to operational excellence
Discreet, ethical, and dedicated to maintaining confidentiality
Collaborative team player with a consistent, professional demeanor

Nice To Haves

2–4 years of experience in conference services, reservations, or event coordination, preferably in a financial services, executive, corporate, or luxury environment
Working knowledge of audiovisual and catering services

Responsibilities

Deliver a high-touch, luxury hospitality client experience
Serve as the first point of contact for all meeting and Client Center space inquiries
Strategically book initial meeting space and clearly communicate availability, guidelines, and required action items to clients
Manage meeting changes, cancellations, and conflicts promptly and professionally using a solution-oriented approach
Communicate clearly and effectively with Client Center teams, including catering, audiovisual, reception, and planning partners
Manage space reservations in accordance with company policies and availability to maximize accommodated booking requests
Anticipate client needs and proactively identify and resolve issues
Provide support to Client Center reception and planning teams as needed
Maintain flexibility to work evenings and weekends as required