Reservationist
About The Position
The Admissions Reservationist obtains and confirms seating accommodations for guest and complies reports of transactions in a professional manner by performing the following duties. Essential Job Functions: Dependability, good attendance, and occasional overtime required. May be required to work evenings, weekends, or holidays as scheduled. Have the ability to accomplish a multitude of duties as assigned Accepts incoming calls from reservations line (by second ring) and accurately completes seating reservations in a timely and professional manner. Confirms all reservation details at the end of each call. Accurately enters reservations and customer information into McKinney system during each call. Executes phone script checklist in a friendly, professional manner; ensures all information is provided to customers as required. Reviews and balances nightly job duties to insure completeness, accuracy, and timeliness. Generates various reports and monies/credit card charge information to the night auditor as required. Coordinates with other departments for updated information to insure the flow of daily activities and special events information is communicated to callers accurately. QualificationsEducation & Training: High School diploma or GED At least 6 months of telecommunications experience required. Knowledge, Skills and Abilities: Microsoft Word, Excel and Access a plus. Good written and verbal communications. Customer Service experience a MUST. Bilingual skills is a plus. Must be a team player, able to communicate fluently in English. Able to follow instructions. Training: Responsible Training Licenses/Certifications/Other: Must be able to pass a background check and receive a license or permit from any Regulatory Agency, if applicable to perform the essential job functions. Physical Requirements: The physical demands and work environment characteristics described are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Strength: Sedentary to medium workload Stand, sit and walk consistently Will be required to lift up to or over 20lbs or exert occasionally over 50lbs Movement: Will consistently be required to touch, feel, stoop, bend, kneel, climb, reach Will use office equipment Driving motor vehicles as needed Auditory: Frequently speak and articulate Noise levels will be varied from moderate to heavy machinery Environmental: Exposure to weather and extreme elements are minimal Minimal exposure in close proximity to horses Consistent exposure to spoke filled environment
Requirements
- High School diploma or GED
- At least 6 months of telecommunications experience required.
- Good written and verbal communications.
- Customer Service experience a MUST.
- Must be a team player, able to communicate fluently in English.
- Able to follow instructions.
- Must be able to pass a background check and receive a license or permit from any Regulatory Agency, if applicable to perform the essential job functions.
Nice To Haves
- Microsoft Word, Excel and Access a plus.
- Bilingual skills is a plus.
Responsibilities
- Accepts incoming calls from reservations line (by second ring) and accurately completes seating reservations in a timely and professional manner.
- Confirms all reservation details at the end of each call.
- Accurately enters reservations and customer information into McKinney system during each call.
- Executes phone script checklist in a friendly, professional manner; ensures all information is provided to customers as required.
- Reviews and balances nightly job duties to insure completeness, accuracy, and timeliness.
- Generates various reports and monies/credit card charge information to the night auditor as required.
- Coordinates with other departments for updated information to insure the flow of daily activities and special events information is communicated to callers accurately.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
