Full-Time Reservationist

Transdev•Portland, OR

7d•$24 - $28•Onsite

About The Position

Transdev in Portland, OR is hiring a Full-Time Reservationist to intercept customer calls and schedule transportation. We are seeking friendly, customer service-oriented people who are dedicated to safety. This job is 100% onsite. Transdev is proud to offer: Non-Union Position: Full-Time $23.87 – $28.37 Starting pay $23.87 with progression to $28.37 over 3 years.

Requirements

High school diploma or GED.
One year of call center experience preferred.
Experience in paratransit, public transportation, or human services desirable.
Minimum typing speed of 35 words per minute.
Ability to work rotating shifts, weekends, and holidays as required.
Ability to pass background screening and maintain confidentiality.
Answer high-volume inbound calls promptly and professionally using the Cisco phone system.
Communicate clearly, respectfully, and patiently with customers who may have speech, hearing, cognitive, emotional, or mobility limitations.
Adapt communication style to meet individual customer needs while maintaining consistency and policy compliance.
Routinely manage angry, frustrated, distressed, or emotionally escalated callers using approved de-escalation techniques.
Maintain composure and professionalism while using approved de-escalation techniques and escalation protocols.
Balance empathy for individual circumstances with adherence to ADA requirements, TriMet policies, and operational limitations.
Subject to a DOT drug testing and physical if applicable.
DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.
Must submit to drug testing and a background check.
Must be eligible to work in the U.S.
Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
Successfully pass a pre-employment drug screen.

Nice To Haves

One year of call center experience preferred.
Experience in paratransit, public transportation, or human services desirable.

Responsibilities

Serve as the primary point of contact for TriMet LIFT ADA paratransit customers and the general public.
Provide accurate, ADA-compliant trip reservations, modifications, and cancellations while delivering high-quality customer service.
Act as the gateway to the LIFT service delivery system, recognizing that reservation accuracy directly impacts safety, scheduling, dispatch, service reliability, and customer satisfaction.
Operate in a high-volume call center environment requiring sound judgment, attention to detail, and professionalism.
Routinely manage challenging customer interactions and serve as a first point of contact for incidents and service disruptions.
Answer high-volume inbound calls promptly and professionally using the Cisco phone system.
Communicate clearly, respectfully, and patiently with customers who may have speech, hearing, cognitive, emotional, or mobility limitations.
Adapt communication style to meet individual customer needs while maintaining consistency and policy compliance.
Routinely manage angry, frustrated, distressed, or emotionally escalated callers using approved de-escalation techniques.
Maintain composure and professionalism while using approved de-escalation techniques and escalation protocols.
Balance empathy for individual circumstances with adherence to ADA requirements, TriMet policies, and operational limitations.