Reservations Agent

Alphabe Insight Inc • Lawrence, MA

21h • $44,000 - $48,000

About The Position

The Reservations Agent will be responsible for managing booking requests, coordinating client reservations, and ensuring a seamless scheduling process. This role requires strong communication skills, organizational precision, and the ability to provide accurate information while maintaining a high standard of professionalism.
The ideal candidate thrives in a structured environment, works efficiently under deadlines, and values delivering an outstanding client experience.

Requirements

• Strong verbal and written communication skills
• Excellent organizational and time-management abilities
• High attention to detail and accuracy
• Professional demeanor and problem-solving mindset
• Ability to work independently and as part of a team
• Basic computer proficiency and familiarity with reservation or scheduling systems
• Adaptability in a fast-paced environment

Responsibilities

• Process and manage reservation requests accurately and efficiently
• Maintain up-to-date records of bookings and client information
• Provide detailed information regarding services, availability, and policies
• Confirm reservations and ensure all documentation is complete
• Coordinate with internal departments to ensure scheduling accuracy
• Resolve booking discrepancies in a professional manner
• Monitor reservation systems to ensure accuracy and efficiency
• Deliver exceptional customer service while maintaining company standards

Benefits

• Competitive salary ($44,000 – $48,000 annually)
• Growth and advancement opportunities
• Professional development support
• Stable full-time position
• Collaborative and structured work environment
• Skills enhancement in communication, organization, and operational coordination

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed