Reservations Agent

Four Seasons Hotels and Resorts • Puerto Rico, TX

3d

About The Position

As a Reservations Agent, you will be the first point of contact for many of our guests. You play a key role in creating memorable experiences by providing accurate information, personalized service, and seamless booking support that reflects the Four Seasons standard of luxury and care.

Requirements

• Strong communication and customer service skills
• A passion for hospitality and delivering luxury service
• Attention to detail and strong organizational skills
• Ability to work in a fast-paced environment
• Comfort using reservation systems and basic computer applications

Nice To Haves

• Previous experience in hospitality, reservations, or customer service (preferred)

Responsibilities

• Handle guest reservations via phone, email, and online channels in a professional and courteous manner
• Provide detailed information about room types, rates, packages, and hotel amenities
• Identify guest preferences and personalize reservations whenever possible
• Accurately enter and maintain reservation details in the system
• Upsell rooms, packages, and services while enhancing the guest experience
• Collaborate with other departments to ensure guest needs are met
• Resolve guest inquiries or concerns with efficiency and empathy

Benefits

• Energizing Employee Culture where you are encouraged to be your true self!
• Competitive salary and a comprehensive benefits package
• Market-leading pay and benefits (Medical, Dental, Vision and Retirement Savings Plan)
• Complimentary accommodation at other Four Seasons Hotels and Resorts
• Complimentary dry cleaning for business clothing
• Complimentary employee meals
• Paid holidays, vacation, and sick days
• Culinary, retail and wellness experiences at special rates

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed