Reservations Specialist

Country Music Foundation•Nashville, TN

11d

About The Position

As a Reservations Specialist, you are the first person that our guests interact with on the phone. It is up to you to provide a prompt and friendly greeting, while assisting guests with a wide range of needs. This position reports to the Reservations Manager.

Requirements

At least 2 years of customer service or hospitality experience
At least 2 years of college level coursework
Knowledge of sales tactics and proactive up-sell strategies
Ability to multitask, pay strict attention to detail, and think creatively and analytically
Available to work varied shifts including evenings, weekends and holidays
Must have outstanding communication skills (both written and verbal)
Must be able to walk and stand for long periods of time.

Nice To Haves

Knowledge of Nashville tourism highlights as well as country music history preferred

Responsibilities

Maintain institutional and departmental standards while assisting guests with current knowledge of Museum products, programs, membership, exhibits, etc.
Assist guests with phone/online reservations and billing processes for admission packages, group tours, programs, memberships, events, and any other ticketing and/or service needs.
Proactively sell/up-sell products to provide the best experience for our guests and maximize revenue.
Understand the internal phone transfer process and departmental structure to efficiently direct incoming calls.
Operate multiple software systems (Microsoft Office, Tessitura, EMS, etc). The necessary training will be provided.
Support other areas of the Museum Sales and Guest Experience Dept. as needed.
Complete other duties as assigned.

Benefits

Medical, Dental, Vision, Life Insurance Options
Competitive Pay
Paid Vacation and Sick Days
Paid Floating Holidays (2)
Time and a Half Holiday Pay
401(K) with Up to 3% Employer Match
Employee Assistance Program (Free Counseling and Legal Services)
Eligibility for Public Service Student Loan Forgiveness
FREE 24/7 Downtown Parking and Transit Benefits
Continuing Professional Offerings
Complimentary Museum Admission (For Yourself, Family, and Friends)
Reciprocal Partnerships with Local Venues (The Nashville Zoo, Dollywood Theme & Water Parks, National Museum of African American Music, tours at The Opry and The Ryman Auditorium, and more)
Up to 25% Discount in Retail Stores and Onsite Restaurant Venues
Opportunities to Attend Exhibit Openings, Concerts and Special Events
Employee Engagement Activities and Opportunities
FSA and Dependent Care Options
Volunteering and Community Engagement Opportunities