Resettlement Case Manager

World Relief • Spokane, WA

48d • $23 - $25

About The Position

World Relief seeks an outgoing, professional and personable individual to fill the role of Resettlement Specialist. This person will provide support, services and service enrollment assistance to newly arrived refugees according to World Relief’s Mission, Vision and Values and policies, and contractual requirements. This position serves newly arriving refugees. Schedule varies depending on client needs and arrival schedules.

Requirements

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document
• Detail-oriented with strong organizational skills.
• Adaptable to ever changing situations and needs.
• Superior written and verbal communication skills.
• Cultural sensitivity and understanding of client confidentiality.
• Must have first-hand experience with the “refugee” experience.
• Experience with cross-cultural communication and the ability to work with clients from culturally and linguistically diverse backgrounds.
• Proficiency in computer applications, including MS Outlook, Excel, Word, and internet-based tools, is required.
• Valid driver’s license and able to pass the background check and MVR.
• Ability to work on some evenings and weekends.

Nice To Haves

• Previous experience in multicultural setting preferably with refugees or immigrants
• An associate degree or two years of relevant experience—such as direct client services or case file management—is preferred.

Responsibilities

• Client Support & Case Management
• Conduct intake interviews and ongoing assessments to identify the needs and strengths of each family.
• Maintain regular contact with clients through home visits, office appointments, and phone calls from arrival through case closure, and beyond when directed.
• Develop and implement service plans that empower clients to overcome barriers and work toward self-sufficiency.
• Facilitate referrals for essential services such as housing, health care, education, and employment.
• Coordination & Collaboration
• Work closely with colleagues, community partners, volunteers, and local churches to ensure coordinated delivery of core services.
• Communicate procedures and expectations clearly to volunteers and community partners, promoting meaningful engagement and support for refugee families.
• Engage and empower volunteers to enhance World Relief’s mission and expand the reach and impact of services.
• Documentation & Compliance
• Maintain accurate, timely, and objective case notes, case files, and required forms.
• Monitor and complete all reporting requirements
• Track and disperse client support funds
• Ensure proper documentation of GIK (Gifts in Kind) and volunteer services.
• Follow up on outstanding services or needs and document completion or reasons for delays.
• Professional Conduct & Development
• Uphold strict confidentiality in handling clients’ verbal, printed, and electronic personal information.
• Perform all responsibilities in a culturally and linguistically appropriate manner.
• Stay informed about refugee and immigrant issues, available community resources, and best practices.
• Attend trainings, conferences, and meetings as required.
• Take on additional duties as assigned, including working occasional evenings or weekends.

Benefits

• World Relief offers a competitive benefits package and employee discount program for full-time, Regular, employees.
• World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree