Resettlement Supervisor

International Rescue Committee • Dallas, TX

21h • $60,000 - $64,000

About The Position

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future. Job Overview: The Resettlement Supervisor is responsible for supervision of staffing and direct services for the federally funded Reception and Placement and Matching Grant refugee resettlement program. This position oversees quality control for both service provision and contractual compliance. This includes overseeing new arrivals and the provision of core services within required timeframes, maintaining program compliance, coordinating case file reviews, completing program reports, and overseeing the distribution and reconciliation of client funds. The Resettlement Supervisor also participates, as required, in program planning and staff development through coordinating local training, onboarding new staff, conducting annual performance evaluations, and building and maintaining community partnerships. This position reports to the Resettlement Manager.

Requirements

• Undergraduate degree with an emphasis in Social Work or an equivalent field of study; Equivalent experience may be substituted
• Three to four years of relevant work experience. A significant portion of this experience should include responsibilities in social services, humanitarian relief, public service, or other not-for-profit environment
• A demonstrated record of increasingly responsible roles in a mission and outcome driven environment
• Highly organized self-starter with proven success managing multiple priorities, making critical decisions and delivering results in a fast-paced environment with tight deadlines
• Demonstrated success achieving goals and communicating effectively a multi-cultural environment
• Strong communications skills, both oral and written, are required for this role
• Fluent in English, both spoken and written; bilingual ability in one of the predominant languages of the local client base preferred
• Proficient in Microsoft Office applications (Word, Excel, Outlook)
• Commitment to DEI principles and an inclusive work environment
• Valid driver’s license, reliable vehicle with current insurance, and the ability to travel regularly throughout the service delivery area

Nice To Haves

• 2 years of supervisory experience preferred
• bilingual ability in one of the predominant languages of the local client base preferred

Responsibilities

• Supervise program staff to ensure that all core services are provided within the required timeframes, including Cultural Orientation, health screenings, enrollment in benefits, enrollment in schooling, family budgets and referral to job placement programming and English as an Other Language service
• Ensure clients are placed in safe, appropriate, permanent housing as efficiently as possible. Ensure housing procedures are followed per PRM and IRC guidance
• Regularly visit IRC housing sites for quality assurance
• Ensure use of Soft Landing, Airbnb, and CODA funds are utilized as much as possible to offset housing costs. Track use of funds
• Conduct regular and timely case file reviews with team members
• Ensure compliance with case file documentation and reporting requirements
• Provide training and dissemination of program updates of donor requirements through on-going review of Cooperative Agreement and organizational announcements, in collaboration with the Resettlement Manager
• Oversee allocations and complete assurances; assist with oversight of AORs
• Oversee Minor cases, including documentation, home visits, and SRC letters
• Assist with providing data and reports for Site Director and IRC HQ, including annual data match, housing audits, and other reports, as requested
• Meet with clients regularly to ensure positive resettlement experience and to regularly receive client voice and feedback
• Support client grievance when appropriate
• Oversee R&P spending, flex funds, and required funds distribution. Reconcile spending for all arrivals
• Meet regularly (once or more times a week remotely and in person) with R&P staff to assign duties and ensure that tasks are completed
• Coordinate team direct service meetings; ensure communication and collaboration across departments
• Supervise direct service staff, Interpreters and Casework Assistants, including recruitment, onboarding, and oversight which includes onboarding, training and support of new hires, performance evaluations, and related HR tasks
• Ensure all R&P staff have updated development plans and work to ensure appropriate diversity, equity and inclusion measures are implemented
• Approve timesheets and overtime
• Assist with facilitating and reporting for Quarterly Consultations and the Sacramento Refugee Forum
• Work with team members to utilize referral systems for participants to access outside services
• Work with volunteer coordinator to establish volunteer opportunities related to case management
• Ensure R&P team is effectively utilizing and managing interns and volunteers
• Represent R&P in internal and external meetings when requested by Site Leads
• Conduct pre-arrival services (locating and securing suitable housing, purchasing housing essentials, furniture and basic food supplies, setting up utilities etc.)
• Providing individualized and group orientations and supporting clients through social service referrals, medical access and advocacy services by assessing and evaluating each client’s distinct needs
• Independently developing reasonable resettlement and/or self-sufficiency plans and timelines for each client and managing client expectations
• Support client with direct assistance distribution and tracking
• Ensure that clients are provided the basic tools necessary to meet their established short-term goals and objectives
• Assess and monitor client progress at regular intervals to ensure progress on goals is made; designated resources are maximized; modifying initial resettlement plans and other case file documents as required
• Complete all necessary data entry and filing in hard-copy case files and databases

Benefits

• US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $163 per month, dental starting at $6.50 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level