Residency Classification Specialist

Arizona State University • Tempe, AZ

1d • $21 - $21 • Hybrid

About The Position

Arizona State University is seeking a detail-oriented, student-focused professional to join University Registrar Services as a Residency Classification Specialist. You'll ensure accurate tuition residency determinations by applying Arizona Board of Regents policies while guiding students through the residency process. In this high-volume, deadline-driven role, you'll serve as both a policy expert and student advocate—reviewing applications, explaining complex requirements clearly, and helping the university remain compliant while putting students first. Cross-training opportunities in various functions allow for skill development and broader exposure within University Registrar Services.

Requirements

• High School Diploma and two-years (2) experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Nice To Haves

• Experience in higher education student support services.
• Customer service experience in team-based, high-volume environments.
• Strong verbal and written communication skills.
• Experience handling confidential information.
• Knowledge of higher education policies and procedures.
• Proficiency in MS Office, PeopleSoft, Salesforce, and Slack.

Responsibilities

• Apply ABOR, state, and university residency policies accurately and consistently.
• Review and process residency petitions, reclassifications, appeals, and supporting documentation.
• Research and verify residency status using PeopleSoft, Salesforce, and other systems.
• Educate students, families, and staff on residency requirements, timelines, and documentation.
• Respond to inquiries via phone, email, Zoom, and in-person with professionalism and clarity.
• Serve as a resource for resolving discrepancies and ensuring appropriate follow-up.
• Maintain accurate records in compliance with FERPA and retention policies.
• Identify and support process improvements and service enhancements.
• Assist with special projects and training new staff.

Benefits

• Tuition Reduction Program for staff members, their spouses, and dependents.
• Low-cost health, dental, vision, and life insurance benefits available on day one
• Retirement program designed to promote long-term savings and provide income upon retirement.
• Paid time for volunteer and professional development.
• Wellness program for preventative health education and screenings.
• Disability and leave program for income protection.
• Employee assistance for free and confidential behavioral health services.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED