Resident Coordinator

Interfaith Community Services INC•Escondido, CA

2h•$22 - $23•Onsite

About The Position

About Interfaith Community Services: As North County's largest social services agency, Interfaith Community Services has been "helping people help themselves" since 1979. The organization provides a wide range of programs designed to empower hungry, homeless, and low-income community members to begin a pathway towards self-sufficiency. Each year, Interfaith Community Services impacts more than 20,000 community members by providing basic needs and nutrition support, social services, shelters and housing, employment development, senior services, veterans programs and addiction recovery support. Together, in partnership with 250+ diverse faith communities, more than 1,700 recurrent volunteers, and a growing staff of over 275, Interfaith provides a safe-haven and pathway towards self-sufficiency for more than 20,000 community members annually. If you're passionate about making a difference and thrive in a service-driven environment, we invite you to be part of our mission! What You'll Do: In the Resident Coordinator-Family Shelter role, you'll be responsible for maintaining a safe and secure living environment for clients of one or more of Interfaith’s programs. Working alongside a comprehensive team of skilled professionals, the Resident Coordinator engages with case managers and other team members to support individuals in regaining self-sufficiency.

Requirements

High school diploma or equivalent, required
Valid CPR, Basic Life Support (BLS) and First Aid certificate/s to be completed within three (3) months of hire
Minimum 1 year experience working with severely mentally ill, medically fragile, and/or homeless populations preferred
Knowledge of alcohol and other drug recovery fields, preferred
Bilingual (Spanish/English), preferred
Ability to respond calmly and professionally to crisis or emergency situations
Ability to prioritize, multitask, and meet multiple deadlines in fast-paced, high-pressure environments
Strong organizational skills with excellent attention to detail and accuracy
Ability to work independently while exercising sound judgment
Working knowledge of mental health, co-occurring disorders, substance use treatment models, and crisis intervention
Knowledge of adult development and community and social service resources
Excellent written and verbal communication skills
Ability to work effectively within multidisciplinary and collaborative teams
Ability to communicate professionally with a diverse workforce and maintain positive working relationships across all organizational levels
Demonstrates teamwork, cooperation, and a strong sense of urgency
Ability to establish and maintain appropriate professional boundaries with clients
Commitment to maintaining confidentiality of client and employee information
Proficiency in Microsoft Office (Word, Excel, Outlook)

Nice To Haves

Minimum 1 year experience working with severely mentally ill, medically fragile, and/or homeless populations preferred
Knowledge of alcohol and other drug recovery fields, preferred
Bilingual (Spanish/English), preferred

Responsibilities

Assist with client intakes, transfers, coordination of services, and discharges.
Acclimate new clients to their living arrangements and orient them to program policies, procedures, and shelter rules.
Monitor resident behavior, interactions, and overall well-being, addressing concerns promptly and professionally.
Respond appropriately to crisis situations, including de-escalation and safety/risk assessments, following established protocols.
Promptly notify supervisors and appropriate staff of problematic behaviors, compliance issues, or safety concerns.
Maintain a drug-, alcohol-, and violence-free environment in accordance with program policies, report any concerns immediately.
Administer First Aid/CPR as needed and follow emergency protocols.
Contact emergency services when necessary and provide accurate, timely information.
Maintain hallways and common areas free of debris, wheelchairs, and other hazards; perform cleaning and sanitizing tasks in absence of janitorial services.
Prepare rooms and beds for new admissions or upon client exit.
Support clients in making and attending appointments, arranging transportation, and coordinating related services.
Provide support in therapeutic activities and interventions within scope of role and program policies.
Accompany clients to appointments for support under the guidance of qualified personnel as needed.
Review and update daily logbooks, brief incoming shift staff on relevant issues.
Accurately record emergencies, disciplinary actions, incidents, and other notable events during shifts.
Escalate operational concerns and client needs to supervisory staff in a timely manner.
Participate in interdisciplinary care meetings, quality improvement initiatives, and all required staff meetings and training courses.
Ensure confidentiality of all client information and records.
Conduct facility safety checks, wellness checks, fire drills, and utility inspections to ensure compliance with federal, state, and local regulations.
Support transportation specialists with vehicle readiness, transportation schedules, and documentation as needed.
Collaborate with other Resident Coordinators to promote a positive and cohesive community.
Perform additional duties as assigned by supervisors