Resident Relations Specialist | MAA Katy Trail

Mid-America Apartments•Dallas, TX

19d•Onsite

About The Position

The Resident Relations Specialist reports to the Property Manager and provides customer service to residents and administrative support to the property management office to promote resident satisfaction and retention. The successful candidate will embody and work to reinforce MAA’s Core Values. Those values include: Appreciating the uniqueness of each individual Communicating openly and with integrity Embracing opportunities Doing the right thing at the right time for the right reasons

Requirements

1-3 years of customer service and/or administrative support experience required, or an equivalent combination of education and experience.
Knowledge of apartment management laws and regulations at the federal, state, and local levels
Customer service skills and conflict resolutions skills to overcome objections and resolve issues.
Critical thinking and problem-solving skills.
Skill and ability to communicate verbally clearly and concisely and in writing.
Flexibility and adaptability to changes in priorities or business needs.
Organization, task, and time management skills
Ability to work independently with minimal supervision and collaboratively as part of a team.
Computer literacy and skills with business office applications (e.g. Microsoft Outlook, Excel, Word, PowerPoint)

Nice To Haves

Bilingual skills preferred.
Leasing and/or customer retention experience preferred.
Bachelor’s degree preferred.

Responsibilities

Establishes and maintains rapport with residents to generate continued interest in the community and promote resident retention.
Provides customer service to residents by responding to questions, concerns, or requests.
Enters and follows-up on maintenance work order requests.
Develops and maintains effective working relationships to ensure an efficient workflow between leasing, maintenance, and property management teams.
Greets prospects and other visitors to the management office.
Screens incoming calls.
May facilitate tours.
Contacts residents to present lease renewal offers.
Communicates and reinforces the resident value proposition to overcome resistance.
Secures and closes renewed leases before expiration of current lease.
Acquires and maintains knowledge of local markets and competitors.
Assists management with day-to-day operations of the management office.
Performs administrative tasks such as preparing lease agreements, filing, ordering office supplies, and ensuring order and cleanliness of the leasing office.
Performs other related duties as assigned to meet the needs of the business.