Resident Relations Supervisor

Touchmark • Meridian, ID

1d • $23

About The Position

As Resident Relations Supervisor, you will enrich lives in our community by serving as the Independent Living liaison through daily interactions and support. You will use your strong attention to detail and compassion to positively impact the lives of residents and families.
The ideal candidate will be trustworthy and compassionate, and will:
Have a commitment to Touchmark's values (excellence, teamwork, hospitality, integrity, and compassion) as well as a desire to model these values and to encourage all to be allies, friends, and givers;
Be able to observe resident behavior and communicate the observations in a professional and intelligent manner;
Provide amenities such as scheduling services, assisting in problem-solving special requests, coordinating with other teams and team members to support residents and their families through the move-in process, and overseeing front desk services within the community;
Possess a calm demeanor with good stress management and crisis intervention abilities;
Ability to be a self-starter, problem solver, and have above-average attention to detail;
A genuine interest in working with a senior population;
The ability to maintain a calm, positive, and professional attitude when dealing with residents, family members, visitors, and team members.

Requirements

• Have a commitment to Touchmark's values (excellence, teamwork, hospitality, integrity, and compassion) as well as a desire to model these values and to encourage all to be allies, friends, and givers
• Be able to observe resident behavior and communicate the observations in a professional and intelligent manner
• Provide amenities such as scheduling services, assisting in problem-solving special requests, coordinating with other teams and team members to support residents and their families through the move-in process, and overseeing front desk services within the community
• Possess a calm demeanor with good stress management and crisis intervention abilities
• Ability to be a self-starter, problem solver, and have above-average attention to detail
• Excellent time-management skills, flexibility, and the ability to prioritize among multiple and/or competing tasks
• 3-5 years of prior supervisory experience
• A genuine interest in working with a senior population
• Experience and comfort with Microsoft Office applications and other software programs
• The ability to maintain a calm, positive, and professional attitude when dealing with residents, family members, visitors, and team members

Nice To Haves

• Experience in a geriatric setting preferred
• Experience managing, delivering, and overseeing high-level hospitality services

Responsibilities

• serving as the Independent Living liaison through daily interactions and support
• scheduling services
• assisting in problem-solving special requests
• coordinating with other teams and team members to support residents and their families through the move-in process
• overseeing front desk services within the community

Benefits

• Paid time off (including holidays)
• Health, dental, and vision insurance plans for employees and eligible dependents
• Education assistance
• Bonus and retirement plans
• Health care, dependent care, and commuter Flexible Spending Accounts
• On-Demand Pay allows you to access pay as you earn it
• Employee Assistance Program
• Supplemental insurance options

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees