Resident Relationship Manager

Titan Corp US • Duluth, GA

22h

About The Position

The Resident Relationship Manager will serve as corporate oversight of the local operations team providing aid and support to resident(s), vendor(s) and prospect(s) in resolving developing concerns they might face while engaging with TitanCorp properties.

Responsibilities

• Manage and resolve resident issues that are escalated from the local branches to the corporate office.
• Serve as company lead on managing customer service cases gathered from call center, website, social media, email, etc.
• Develop and manage customer satisfaction metrics on maintenance service requests, new move-ins, prospect inquiries and all customer service calls.
• Provide quality control of all pending applications, leases and renewals.
• Implement, document and train any process changes to improve resident satisfaction.
• Assist Director of Leasing in various projects as needed.
• Deliver excellent customer service during all interaction with clients, associates, peers, support groups, suppliers and residents.
• Comply with all Company Standards, applicable health and safety rules and regulations, as well as applicable local, state and federal laws.

What This Job Offers

• Education Level: No Education Listed