Resident Service Coordinator

Coastal Ridge • Columbus, OH

1d • $20

About The Position

As the Resident Services Coordinator, you’ll be responsible for ensuring our residents receive excellent customer service by supporting operations of our Columbus scattered-site investment portfolio, consisting of over 100 multi-family properties in some of its most desirable neighborhoods including Grandview, Short North, Dublin, German Village, and OSU campus area.

Starting pay for this role is up to $20/hr.

Requirements

• Experience in real estate, management, leasing, multi-family/single family/scattered site housing, sales, hospitality, or retail, preferred.
• Strong verbal and written communication skills. Comfort using technology.
• Must hold a valid driver’s license and be insurable under company policy. Company vehicles are provided.

Responsibilities

• Provide support and assistance with all customer service efforts for our residents.
• Be the first point of contact for incoming resident and prospect inquiries. Assess the nature of each inquiry and ensure it is resolved directly or delegated appropriately. Maintain a positive, professional, and timely communication style.
• Collaborate with the Leasing, Maintenance, and Management teams to ensure resident needs are met efficiently.
• Assist residents with lease alterations including adding/removing a pet, roommate changes, sublets, renters’ insurance changes, or other similar requests.
• Support day-to-day property operations across various functions, including leasing, administrative tasks, maintenance coordination, and general management, as needed.
• Participate in leasing activity across the portfolio, including answering prospect questions, providing tours, and completing lease documents, as needed.
• Assist in coordinating residential move-ins and move-outs, renewals, payments, and work order requests to deliver a high level of customer service, as needed.
• Assist with other special projects as needed, including but not limited to: lease audits, utility management, new property onboarding, and student property turnover.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed