Resident Service Coordinator

Onni Group•Los Angeles, CA

11d•$24 - $25

About The Position

Are you up passionate about supporting residents? Our dynamic portfolio awaits a customer focused team player like you! At the forefront of this role is the chance to build meaningful relationships with residents and vendors. As a Resident Services Coordinator, each day brings new learning opportunities. If you're eager to jump right into a fast-paced environment and contribute to the experience of our residents, explore this opportunity! It may be everything you've been looking for. Perks & Benefits: When you feel good, you do good. At Onni we put your health at the forefront and give you the choice to select a benefits package that best represents you. From no cost to $11, $44, or $103 per pay our PPO, HSA, and HMO have you covered. In addition, we offer: 3 weeks PTO Annual education allowance of up to $1,000 Referral program Residential housing discount after 1 year of continuous employment Friends and family rates for our Hotel Properties throughout the company What You Will Do: Support s the Assistant Property Manager with renewals, rent collection, service request completion, customer service phone calls, file organization & accuracy, resident communication & inquiries, lease contract questions / changes and other administrative duties. Foster resident retention through exceptional day to day resident interactions via in-person, phone call / voicemail and email communication to encourage positive online reputation reviews . Take ownership of resident concerns with solutions -oriented and caring attention while seeking m anager support in a timely manner . Schedule move-in and move s out inspections with residents. Assist with managing all move-in and move-out calendars while keeping management software up to date. Coordinate move-in orientations and conduct orientations in a way that promotes owner reputation and provides superior customer satisfaction. Schedule freight elevator for move-ins and move-outs. Organize and manage inventory list of products used by leasing and management such as collateral , access devices, move-in amenity products, etc . Assist residents with adding rentable items such as parking spaces, EV parking, storage lockers, storage rooms, and amenity reservations when necessary. Perform all duties of a Leasing Coordinator as needed to the benefit of the property. Support the leasing team with the assistance of file checklist tasks in anticipation of new leases . Shop competitive properties . Assist with company /vendor sponsored resident events . Assist with community wide e-blasts, residential notices , and elevator displays. Maintain exceptional standards of leasing office, tour path, and model apartments. Review unit turn requirements with supervisor prior to move-ins. Complete move-in requirements & packets, final inspection of apartments prior to new move-ins and c onduct move-in apartment inspections with new residents . P repare and distribute move-in gifts for all new resident s moving in. Provide exceptional service to customers, vendors, and colleagues. Promote and participate in Company sponsored training programs and ensures the participation of all maintenance staff as . Handle resident issues, conflicts, and complaints professionally and escalate to management when appropriate . Assist with LEVEL reservations and ensures the unit is ready for the guest and ensures they are properly checked in HMS. Works closely with the LEVEL team with all reservations, including last minute reservations Compl y with company’s policies and procedures, safety rules and regulations, and all applicable local, state and federal laws. C omplete all training provided by the company with regards to accounting, fair housing, marketing , leasing, customer service, etc. Perform other duties as .

Requirements

High School Diploma or equivalent required
Working knowledge of Microsoft Excel, Word, PowerPoint, and Outlook
Demonstrate interpersonal skills and proficiency in business vocabulary to effectively represent the executive and the company to outside parties
Excellent interpersonal, oral, and written communication skills
Excellent writing, proofreading, and editing skills

Responsibilities

Support s the Assistant Property Manager with renewals, rent collection, service request completion, customer service phone calls, file organization & accuracy, resident communication & inquiries, lease contract questions / changes and other administrative duties.
Foster resident retention through exceptional day to day resident interactions via in-person, phone call / voicemail and email communication to encourage positive online reputation reviews .
Take ownership of resident concerns with solutions -oriented and caring attention while seeking m anager support in a timely manner .
Schedule move-in and move s out inspections with residents.
Assist with managing all move-in and move-out calendars while keeping management software up to date.
Coordinate move-in orientations and conduct orientations in a way that promotes owner reputation and provides superior customer satisfaction.
Schedule freight elevator for move-ins and move-outs.
Organize and manage inventory list of products used by leasing and management such as collateral , access devices, move-in amenity products, etc .
Assist residents with adding rentable items such as parking spaces, EV parking, storage lockers, storage rooms, and amenity reservations when necessary.
Perform all duties of a Leasing Coordinator as needed to the benefit of the property.
Support the leasing team with the assistance of file checklist tasks in anticipation of new leases .
Shop competitive properties .
Assist with company /vendor sponsored resident events .
Assist with community wide e-blasts, residential notices , and elevator displays.
Maintain exceptional standards of leasing office, tour path, and model apartments.
Review unit turn requirements with supervisor prior to move-ins.
Complete move-in requirements & packets, final inspection of apartments prior to new move-ins and c onduct move-in apartment inspections with new residents .
P repare and distribute move-in gifts for all new resident s moving in.
Provide exceptional service to customers, vendors, and colleagues.
Promote and participate in Company sponsored training programs and ensures the participation of all maintenance staff as .
Handle resident issues, conflicts, and complaints professionally and escalate to management when appropriate .
Assist with LEVEL reservations and ensures the unit is ready for the guest and ensures they are properly checked in HMS.
Works closely with the LEVEL team with all reservations, including last minute reservations Compl y with company’s policies and procedures, safety rules and regulations, and all applicable local, state and federal laws.
C omplete all training provided by the company with regards to accounting, fair housing, marketing , leasing, customer service, etc.
Perform other duties as .