Resident Services Assistant

Senior Lifestyle • Lincolnwood, IL

2d • $18

About The Position

Do you have HEART? We are looking for individuals who can embrace our mission to purposely brighten and enrich the lives of those we serve with HEART; Hospitality, Excellence, Appreciation, Respect & Teamwork. In this role you will be responsible for providing personal vehicle parking and retrieval service for community guests while offering exceptional guest service and a quick “hustle” that is necessary to run from one area of the Valet Operations to another.

Requirements

• You have experience driving vehicles with both automatic and manual transmissions.
• You currently have and will maintain a valid driver’s license.
• You have a safe driving record in accordance with Senior Lifestyle company policy.
• You are kind and approachable.
• You can speak and understand the English language.

Nice To Haves

• Proactive & Self-Motivated: Demonstrate foresight by acting without needing instruction, resourcefulness, and a results-driven mindset.
• Customer service: Exceptional interpersonal, communication, and problem-solving skills to interact effectively and politely with a wide variety of people.
• Organizational skills: Strong attention to detail and ability to multitask effectively to manage the flow of packages and resident requests.
• Technical skills: Proficiency with mail tracking systems and standard office applications like Microsoft Office.
• Professionalism: A dependable and professional demeanor, with a positive and helpful attitude.
• Experience: Experience in hospitality, customer service, and a front desk role is often preferred.
• Fluency in Spanish is preferred but not required.

Responsibilities

• Mail and package handling
• Accepting and logging all incoming mail, packages, and deliveries from various carriers like USPS, FedEx, and UPS.
• Notifying residents when packages or registered mail have arrived.
• Distributing mail and packages to the correct recipients or storing them in a secure package room.
• Researching and rerouting unidentified mail.
• Processing outgoing mail and preparing packages for shipment.
• Conducting regular audits of the package room to ensure inventory is accurate.
• Walking about 15,000 Steps per day.
• Lifting approximately an average of 10 – 75 lbs.
• Concierge and resident services
• Valet resident and guest vehicles
• Greeting and providing a friendly, welcoming presence to all residents, guests, and vendors.
• Monitoring lobby traffic and managing building access for visitors and contractors.
• Answering resident inquiries via phone, email, and in person.
• Coordinating with building management and maintenance teams to log and resolve resident requests.
• Facilitating amenity reservations, such as for a party room or conference space.
• Assisting with administrative tasks like keeping resident records up to date.
• Providing local recommendations for restaurants, events, and other services.
• Building security and safety
• Conducting regular patrols of the building and monitoring surveillance cameras.
• Ensuring only authorized vehicles can access the building’s parking lot.
• Reporting any suspicious activity or maintenance issues to the appropriate management.
• Handling keys and managing a sign-in/sign-out log for new residents.
• Drive vehicle to and from parked area, secure the vehicle and note specific information on the ticket.
• Organize, monitor, and keep track of the tags and keys at the valet booth.
• Greet all guests upon arrival, open doors, explain valet procedures and pricing.
• Assist guests if they need directions.
• Perform access control responsibilities for the valet area.

Benefits

• Senior Lifestyle offers a comprehensive benefits plan to eligible team members including health, dental, vision, retirement benefits, short-term disability, long-term disability, and paid time off.
• All Senior Lifestyle positions are eligible to use DailyPay, an application that allows you to access your earned but unpaid wages before your next payday.
• Senior Lifestyle requires that all employees provide proof of COVID-19 vaccination unless exempt due to medical, religious, or personal beliefs.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed