Resident Services Associate, Onsite

PMP Management LLC•San Francisco, CA

1d•Onsite

About The Position

PMP is seeking a motivated, detailed, communicative, and personable professional to join our team as the On-site Resident Services Associate, Arundel Homeowner Association, San Francisco, CA. Property Management Professionals LLC. (PMP) is an industry leading Association management firm providing extraordinary services to common interest developments throughout Southern California, Texas, Arizona, and Utah. PMP delivers a level of service only a local management partner can, with the depth and breadth of support and training only seen at much larger management firms. PMP is one of the fastest growing management firms which provides our team members’ a unique opportunity to evolve and grow their careers. Our extraordinary team has been the driver of PMP’s growth since inception. By delivering on our promise of extraordinary service to each of our valuable clients, PMP’s reputation as an industry leader has contributed to our growth and attracted some of the most talented professionals in the industry. PMP’s unique company culture is one of our firm’s most prized attributes. We pride ourselves on a positive, supportive, and rewarding company culture. From the moment you visit one of our division offices or meet a member of our team, you will begin to see and feel what makes PMP’s team so unique. PMP is looking for energetic, passionate, personable, and detail-oriented professionals to join our growing team. The right candidate will embrace change, celebrate innovation, and have an unwavering passion for providing extraordinary customer service to our valuable clients. Position Description: On-site Resident Service Associate, Arundel HOA The On-site Resident Services Associate will work at the reception of a luxury mid-size San Francisco residential community by delivering exceptional customer service and administrative support. This role works closely with the Board of Directors and management team to ensure smooth building operations. with administrative responsibilities.

Requirements

4 Year College Degree preferred but not required
3-4 Years of experience in an administrative role
1-2 Years of experience in HOA or property management
Extraordinary customer service skills
Exceptional writing and communication skills
Proficient in Microsoft Word, Excel, and PowerPoint
Proficient in reviewing and understanding budgets and financial statements
Strong organizational skills
An honest, responsible, optimistic, and enjoyable demeanor
Exceptional Customer Service

Responsibilities

Provide extraordinary service to all residents, ensuring PMP’s unique brand of white glove service.
Interface with all residents and guests to ensure questions and requests are addressed in a timely fashion.
Provide a second layer of access control beyond the electronic access systems and handle on-site key/fob management.
Ensure the lobby and common areas are kept in a clean and presentable fashion at all times.
Oversee resident package management.
Assist Portfolio Manager to coordinate and oversee resident move ins/outs.
Address walk-up resident service requests.
Manage and maintain on-site records and files, inclusive of digital files.
Assist with vendor Management, including property access coordination and inspecting completed work.
Assist with communications to residents, including sending email blasts and posting hard copy notices.
Assist with resident or on-site property matters as needed.
Assist in opening service work orders and providing on-site assistance as necessary.
Answer all front-desk calls and address call-in resident service requests.
Assist with updating association website and portal, including both document folders and the community calendar, ensuring all information is up to date.
Perform routine property inspections to assist the Community Manager with compliance with the associations governing documents and with California Civil Code compliance.
Work directly with on-site staff, vendors, and the Association Board of Directors to provide the support as necessary to ensure they’re able to meet their operational duties and obligations.
Assist with all Board Member and resident communications, posting notices as necessary to meet civil code deadlines.
Participate in on-going training and professional development.
Additional duties that may come up as needed.