Resident Services Coordinator I

SPANISH SPEAKING UNITY COUNCIL • Oakland, CA

6d

About The Position

The Resident Services Coordinator I (Senior Housing) supports older adults living in affordable senior housing by providing resident engagement, service coordination, and referrals that promote safety, independence, wellness, and housing stability.

This position serves as a frontline resource for residents, helping them navigate benefits, access supportive services, and remain stably housed. The RSC I works collaboratively with Property Management, Senior Wellness, and community partners, escalating higher-acuity needs to senior staff as appropriate.

Requirements

• High School Diploma or GED required; Associate’s or Bachelor’s in Social Work, Human Services, Psychology, Gerontology, or related field preferred.
• 1–2 years of experience in resident services, social services, or community-based work. Experience working with seniors or older adults preferred
• Familiarity with senior service systems (Medicare, Medi-Cal, Social Security, IHSS).
• Strong communication, problem-solving, and organizational abilities; able to work independently and as part of a team.
• Proficient in Microsoft Office and data entry systems.
• Bilingual English/Spanish required.
• Flexible schedule, including occasional evenings/weekends.
• Commitment to The Unity Council’s mission of equity and inclusion.

Responsibilities

• Provide general assistance, advocacy, and referrals related to supportive and social services for senior residents.
• Conduct basic needs assessments and identify risks related to health, safety, isolation, or housing stability.
• Support residents in understanding tenant rights, lease obligations, and housing policies.
• Assist residents with benefits navigation, including Medicare, Medi-Cal, Social Security, SSI, and IHSS (no eligibility determinations).
• Support residents in setting up personal safety and stability tools, such as medical alert systems (e.g., Life Alert), automatic bill pay, and direct deposit.
• Coordinate referrals for in-home supportive services, transportation, meal delivery, healthcare access, and mobility resources.
• Assist with planning and coordinating on-site wellness, educational, and social activities tailored to senior residents.
• Support food access programs, including coordination of food distribution and outreach.
• Promote resident participation and reduce social isolation through community-building activities.
• Support Resident Association activities and elections, as applicable.
• Work closely with Property Management and Maintenance to identify resident concerns impacting housing stability.
• Maintain relationships with senior service providers and healthcare-related partners.
• Coordinate visiting service providers and on-site services as appropriate.
• Respond appropriately to crisis situations using de-escalation techniques and established protocols.
• Identify and report suspected abuse, neglect, or self-neglect to Adult Protective Services and internal supervisors, as required by law.
• Promptly report incidents, safety concerns, or observed risks.
• Accurately document resident interactions, referrals, and outcomes.
• Maintain organized resident service files and assist with required reports.
• Attend required meetings, trainings, and professional development activities.
• Perform other duties as assigned to support resident services operations.

Benefits

• Two weeks of paid vacation a year, sick time, 14 holidays, up to five floating holidays based on employee status, medical and dental benefits on the first of the month following 30 days of employment, life insurance policy at no cost to employee (with the option of increasing policy amount), flexible spending account for medical and dependent care costs, commuter benefits, 403(b) with employer match, and other benefits.
• We foster a joyful workplace and offer opportunities for professional development and growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED