Resident Services Coordinator - The Groves in Whittier
About The Position
Action is seeking a Resident Services Coordinator to join our team at our luxury association, The Groves in Whittier, CA . We are searching for an individual who thrives in a luxury upscale environment and who has a true passion for hospitality. Summary: Facilitates resident services including resident common area reservations and community events. Maintains building access system. Assists Residents with general questions regarding account information and maintenance requests and provides information to Residents regarding Association policies and procedures. Prepares and distributes regular Management communications to Community Manager and to Residents. Assists Community Manager with tasks as needed.
Requirements
- A minimum of 1 year of customer service experience in hospitality, luxury property management, luxury retail, or fine dining is preferred.
- Must have open and flexible work availability.
- Must be over 18 years of age and successfully pass a pre-employment background check and drug screening.
- HIgh School Diploma or GED required.
- Polished and professional appearance and demeanor.
- Upbeat and positive team player attitude.
- Strong judgment, and solutions-oriented problem-solving abilities.
- Proactive and engaging customer service approach.
Nice To Haves
- Hospitality Management college students and graduates will be considered in lieu of experience.
Responsibilities
- Creates and administers the common area reservation calendar and processes resident reservation applications, complete pre/post event checklists, and process deposit refunds.
- Monitors and oversees the amenity spaces and resident events.
- Responsible for greeting guests as they enter, provide access and engage/check in with residents and guests during the event.
- Resident Registration: Maintains all resident registration forms and program and issues community fobs.
- Maintains all registration information.
- Maintains building access system.
- Places work orders as necessary.
- Performs regular walks through the property.
- Places work orders as necessary.
- Performs New Owner Orientation.
- Welcome and greet Residents, Guests, and Vendors in a warm and welcoming manner.
- Providing 5 Star Service.
- Acts as Management liaison to and assists Residents as needed.
- Prepares bulletin board postings.
- Sends e-blasts to Residents as requested by General Manager.
- Performs other duties as assigned.
- Act as Management liaison to and assist on-site vendors as needed when General Manager isn’t on duty.
Benefits
- Comprehensive benefits package for qualifying employees.
- On-going hospitality and property management training.
- Opportunities for career growth and advancement.
- Values driven company culture that encourages team work and excellence.
- medical, dental, vision, pet insurance, 401(k) with company match, and life and disability support for qualifying team members.
- generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members.
- We are committed to investing in the infrastructure, technology, training, and tools you need to excel in your role.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
