Resident Services Coordinator
About The Position
At JMC, you’ll be part of a legacy of excellence that dates back to 1951—yet we still maintain the close-knit, collaborative atmosphere of a small company. We’re proud to be one of New England’s leading real estate firms, known for our integrity, innovation, and commitment to building vibrant communities. Our culture is built on respect, inclusion, and opportunity. Many of our team members have grown their careers with us over decades, and we’re passionate about helping new talent thrive. Whether you're just starting out or looking to take the next step, JMC offers a supportive environment where your contributions truly matter. Join us in shaping the future of real estate—where your work builds more than properties; it builds community. The Resident Services Coordinator is responsible for identifying the needs of residents and developing strategies to link residents with needed programs, building community participation and involvement in service programs offered, and identifying additional resource opportunities.
Requirements
- High School Diploma or equivalent education/experience.
- Minimum of 5 years’ experience working with organizations serving the following populations: youth, families, seniors, immigrants, unemployed, people with substance use, mental health related issues, physical and learning disabilities.
- Experience working in community partnerships and organizations on projects that require multi-agency coordination.
- Ability to communicate effectively with co-workers, vendors and the public.
- Strong computer technology skills, including internet, Microsoft Office suite and reporting.
- Demonstrated ability to effectively work with people with mental health, disability, substance abuse and legal and financial issues.
Responsibilities
- Build and maintain working relationships with service provider partners, youth recreation and diversion, and family support services to support the continued and long-term success of families residing in the development.
- Manage budgets, including developing, maintaining and attracting various additional funding sources to achieve a sustainable resident services program in accordance with program objectives.
- Develop and implement a crisis and early intervention procedure by assessing resident needs and issues identified by property management, helping residents set family and personal development goals and accessing necessary individual and family development programs.
- Develop a comprehensive understanding of resident needs and issues (conduct needs assessments, community meetings, etc.) offer residents the opportunity to assist their community and guide them towards appropriate services and resources.
- Develop and maintain a comprehensive list of resources (employment, education, social service agencies etc.) available in the community for residents’ benefit.
- Collect information and document incidents for potential follow-up by property staff and/or residents involved.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
