Resident Services Coordinator (Bilingual Required)

Hacienda CDC•Portland, OR

1d•Onsite

About The Position

Hacienda CDC, a trusted community development corporation that strengthens individuals and families through affordable housing, holistic services, and advocacy, is searching for two Resident Services Coordinators to bring their passion for serving people and the community while tackling new challenges with creativity and empathy. We have two positions available, one is full-time at our longstanding properties in the Cully neighborhood in Portland, and another is part-time at our brand new property, Dolores, in Hillsboro! When you join the Resident Services team at Hacienda CDC, you join a team dedicated to their work and the clients they serve. Your primary tasks will include directing residents to resources that promote housing stability and resident health, engaging with Permanent Supportive Housing (PSH) residents to promote community integration, fostering community building among residents and property management, and more. The ideal candidate will be highly self-motivated, non-judgmental, and able to express compassion for each resident. They will be familiar with resources available in either Multnomah or Washington County, be aware of trauma-informed practices, excel at relationship-building, and have a genuine joy for community building. They will embrace the inclusiveness of various cultures, ethnicities, and socioeconomic statuses and desire improved outcomes for each resident they serve. Does this sound like you? If so, we offer: A mission focused on connecting low-income households and communities of color to new opportunities that support youth, families, and people on their journeys to start businesses or buy homes. An excellent opportunity for you to make a positive impact on our communities. A starting salary of $47,840/year, paid hourly, and a generous benefits package (see below). An up to 3% bilingual premium increase upon 90 days of employment upon the successful completion of a language assessment.

Requirements

A minimum of three years of experience in community engagement/outreach, community organizing, or case management is required.
At least an associate's degree with two years of experience in similar roles.
Bilingual English/Spanish or English/Somali is required, with the ability to communicate effectively in both languages.
The ability to be on-site daily, with a flexible schedule to work the occasional evening/weekend event.
Strengths in teamwork, organization, and task prioritization.
A willingness to learn housing rules and regulations, such as Fair Housing, the Americans with Disabilities Act, and Reasonable Accommodations.
The ability to handle sensitive and confidential information.
The ability to learn and practice trauma-informed care techniques in all aspects of the position.

Nice To Haves

Experience or knowledge of property management and leases.
A bachelor's degree in Social Work, Psychology, Sociology, Community Development, Communications, Public Health, or related fields.
Experience working with individuals experiencing mental health disabilities, substance use disorders, and/or houselessness, particularly in Permanent Supportive Housing (PSH) settings.
Knowledge of eviction prevention methods, including resources for rent assistance, is highly desired.
Prior knowledge of local resources, such as food banks, OHP, school districts, and others.
Experience coordinating and stewarding partnerships.
CPR Certification or the ability to become CPR certified within the first 90 days.

Responsibilities

Support resident housing stability through resource navigation, skill-building workshops, and collaboration with property management.
Build a network of resources to support eviction prevention, resident health, economic empowerment, and strong social connections among residents within Washington County.
Engage PSH residents in a trauma-informed manner, promote their integration through events, resource navigation, and general on-site support activities.
Communicate and collaborate regularly with the PSH service provider to ensure coordinated support to serve the needs of PSH residents best.
Completing resident intakes, maintaining resident services databases, and producing required reports in an accurate and timely manner.
Cultivating and maintaining positive relationships with residents, onsite staff, and internal Hacienda teams.
Establishing and maintaining contact with residents through new tenant orientations, monthly resident newsletters, and daily touchpoints.
Evaluating resident data, program assessments, and information gathered through popular education methods to inform partnerships and resident activities.
Coordinating and hosting monthly resident activities, including community events, workshops, resident meetings, and celebrations.
Facilitate weekly meetings with property managers to review rent-payment data, support planning for identified households, and program updates.
Engaging residents in input and feedback on neighborhood initiatives, housing developments, and other projects.

Benefits

Medical/Vision (HMO, PPO, HDHP options)
Dental (PPO, HMO/ortho)
Hacienda covers 90% of employee-only health premiums, 70% of family health premiums, 100% of dental premiums.
Full-Time Positions eligible for our 4-Day Workweek - usually Monday - Thursday
Paid Time Off (0-2 yrs/3.6 weeks, 3-4 yrs/4.6 weeks, 5-9 yrs/5.6 weeks)
10 paid holidays per year
40I(k) Plan, 2% company match
Flexible Spending Account (FSA)
Health Spending Account (HSA)
Paid Parental Leave – 6 weeks
Tuition Reimbursement
Professional Development
Laptop
Monthly cell phone stipend
Long-term disability insurance
Life insurance
Employee Assistance Program