Resident Services Coordinator

Ebenezer • Minnetonka, MN

8h

About The Position

Terralume Signature Memory Care is a new, boutique community designed exclusively for individuals living with Alzheimer's and other forms of dementia. Located off Wayzata Boulevard in Minnetonka, we are opening Spring 2026 and building a team of compassionate, adaptable professionals who want to help shape something truly special.
The Resident Services Coordinator provides a wide range of administrative support to the community. May also serve as a Receptionist or Resident Experience Specialist for the community.
This schedule includes;
80 hours every two weeks ; full-time
Day Shift
Every other weekend and Holiday rotation

Nice To Haves

• Vocational school, training, or Associate's Degree
• 1+ years of experience
• Previous experience working with Eldermark and Educare
• Health Unit Coordinator training

Responsibilities

• Maintain nursing staffing schedule for the community.
• Updates master nursing schedules as needed.
• Communicates staffing schedule changes.
• Communicates to the Director of Health Services (DHS) open blocks/positions.
• Posts the daily schedule in a common area/space.
• Determines PPL eligibility and, in consultation with the DHS, approves or denies based on community policy.
• Determines staffing needs/open shifts.
• Communicates open shifts and takes necessary steps to fill shifts promptly.
• Approves/denies employees' schedule trades.
• Notifies DHS of status changes and permanent schedule change requests.
• Document attendance/tardiness reports, notifying DHS of individuals requiring disciplinary action.
• Participates in on-call staffing rotation.
• Assists DHS with E-Time (Payroll) for nursing department employees.
• Assists DHS in tracking education compliance to ensure that all documentation is in place (Educare, supervisory visits).
• Assists DHS with scheduling new employee interviews.
• If applicable, may assist with new hire paperwork.
• Assists with new hire personnel file setup.
• Coordinates new employee training on the Friday after NEO.
• Enters and reviews completed training and reports issues to the DHS.
• Assigns annual Educare training.
• Reviews Educare for all departments, reporting issues to the appropriate supervisor.
• Enters charges for miscellaneous services as assigned.
• Ensures paperwork for long-term care insurance plans is completed as requested by the resident, and invoices are sent.
• Assists with processing deposits.
• Assists in processing Accounts Payable.
• Assists with confirming services (audits, charges) to ensure accuracy in Eldermark.
• Schedules care conferences.
• Maintains resident directories.
• Coordinates providers that come on-site for services such as podiatry and physicians.
• Assists DHS with resident correspondence.
• Provides marketing support as requested by collecting information from prospective residents and may provide tours for prospective residents.

Benefits

• Ebenezer offers a generous benefits package, including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information:http://www.ebenezercares.org/employee-benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree