Resident Services Coordinator- The Beacon

Action Property Management•San Francisco, CA

13d•$30 - $31

About The Position

The Resident Services Coordinator is the primary point of contact for residents, ensuring a seamless and positive living experience. This role involves managing resident inquiries, maintaining access systems, coordinating common area reservations, and assisting with community events. Additionally, the Resident Services Coordinator supports the Community Manager with administrative tasks and serves as their backup in their absence. The ideal candidate is highly organized, customer focused, and thrives in a fast-paced environment. Action Property Management, the leader in community management, is seeking a full-time Resident Services Coordinator to join our team at our luxury association, The Beacon, located in San Francisco.

Requirements

High School Diploma or Equivalent.
Minimum of 2 years of experience in property management, customer service, or HOA administration.
Strong verbal and written communication skills with the ability to interact professionally with residents, vendors, and team members.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and property management software.
Ability to multitask and manage competing priorities in a fast paced environment.
Strong problem solving skills, attention to detail, and ability to work both independently and collaboratively.
Willingness to work occasional evenings or weekends for community events as needed.
High school diploma or equivalent. College degree in business, real estate, or a relevant field is preferred.
Minimum of 2 years of office experience. Property management, hotel, or related industry experience preferred.
Excellent organizational, communication, and multitasking skills.
Strong judgement, professionalism and customer service focus.
Demonstrates confidentiality and diplomacy when handling challenging situations.
Must be flexible and willing to work occasional overtime when needed.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and property management software.

Responsibilities

Provide exceptional customer service by assisting residents with inquiries, account information, and maintenance requests.
Manage and maintain the community access system and resident registration records.
Facilitate and oversee common area reservations, including processing applications and coordinating event logistics.
Conduct daily property inspections, document issues, and generate work orders as needed.
Act as a liaison between management and residents, ensuring smooth communication and issue resolution.
Prepare and distribute community communications, including e-blasts, bulletin postings, and resident updates.
Coordinate and attend HOA and community events to ensure seamless execution.
Oversee invoice coding and assist with budget tracking.
Manage all resident move-in and move-out procedures, including documentation and coordination.
Assist maintenance and management teams with large-scale projects.
Support the Community Manager in preparing board packets, board meeting materials, and presentations.
Handle all architectural submittals, conduct architectural meetings with committee members, and manage meeting minutes, notifications, and reports.
Other duties as assigned
Provide administrative support including correspondence, scheduling, and meeting preparation
Draft and distribute agendas, notices, reports, and meeting minutes
Maintain vendor records, insurance documents, contracts, calendars, and websites
Coordinate and support Architectural Review Committee meetings and inspections
Assist with member services, respond to resident concerns, and issue access devices
Assist management with supervising, scheduling, and training front desk staff
Process accounts receivable, verify invoices, and prepare monthly delinquency reports
Conduct common area inspections and generate work orders
Perform other duties as assigned

Benefits

Award Winning Culture: Proud recipient of the 2025 Great Place to Work Certification
Highly Rated Employer: Check out our Glassdoor reviews - Glassdoor Reviews
Collaborative Culture: Work in an environment that values teamwork, innovation, and mutual respect.
Comprehensive Benefits: Competitive salary, health insurance, and 401(k) matching.
Work-Life Balance: Enjoy PTO plus sick time, holiday pay, and your birthday holiday.
Technology Investment: Work with the industry's leading tools and resources to ensure efficiency and empower team members to succeed.
Commitment to Growth: Be a part of a company that prioritizes success and provides the support needed to thrive and achieve organizational goals.
competitive pay and ample opportunities for career growth and advancement.
Our comprehensive benefits package includes medical, dental, vision, pet insurance, 401(k) with company match, and life and disability support for qualifying team members.
We also provide generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members.
We are committed to investing in the infrastructure, technology, training, and tools you need to excel in your role.