Resident Services Coordinator

Lotus Senior Living•Waukegan, IL

About The Position

The Resident Services Coordinator (RSC) supports daily operations, service coordination, and resident experience. This role ensures residents receive safe, person-centered support while maintaining compliance with Evolve Senior Living standards and state requirements. The RSC partners with residents, families, and internal teams to coordinate services, support engagement, and maintain a secure, structured environment for individuals living with cognitive impairment. ABOUT US: Evolve Senior Living was founded on the premise of change. We believe the senior living industry needs to change to appropriately address the needs of tomorrow’s work force and residents. Evolve represents the notion of continuous improvement in our delivery of services for the elderly, providing a safe and dependable environment for our team members and commitment to leading the discussion on change within the senior living sector. ABOUT YOU: A compassionate leader who seeks an opportunity to do what you love, while touching the lives of those people we have the honor to care for and serve. An entrepreneurial spirit who is excited and motivated by the prospect of change and continuously improving the services we provide. Ability to lead, motivate, and hold people accountable.

Requirements

Experience in senior living, memory care, assisted living social services, or customer service preferred.
Strong communication, organization, and time-management skills.
Ability to prioritize multiple tasks and meet deadlines.
Good judgment and follow-through.
Proficiency with computers, documentation systems, and general math.
Ability to build rapport with residents and families.
Must have strong command of the English language, sufficient to speak, read, and write.
Walk/Stand/Sitting – must be able to continuously perform duties that incorporate walking, standing, or sitting.
Environment Condition – must be able to perform work both inside and outside.
Lift - constantly 0 – 10 pounds, frequently 11 – 50 pounds, occasionally 51 – 100 pounds.
Carry - constantly 0 – 10 pounds, frequently 11 – 50 pounds, occasionally 51 – 100 pounds.
Push - constantly 0 – 10 pounds, frequently 11 – 50 pounds, occasionally 51 – 100 pounds.
Climb – must be able to climb stairs on a frequent basis, with the opportunity to utilize the elevator as an alternate resource if available.
Bend – must be able to bend at the waist, knees, hips and spine on a frequent basis, may require frequently manipulating weights of 25 pounds or more.
Twist or rotate – must be able to twist or rotate occasionally at the trunk, hips, knees, and neck, manipulating weights of 25 pounds or more.
Reach - may occasionally reach overhead, requiring manipulation of weight of 10 pounds or less, and below waist manipulating weight of 25 pounds or more.
Sensory Vision – must be able to read clearly with or without corrective lenses.
Hear - Must be able to hear telephone, audible alarms, bells, and signals related to resident safety with or without hearing devices.
Speech/Language – must have strong command of English sufficient to read and write and interpret medical and administration information.

Responsibilities

Supports the mission, core values, and goals of Evolve Senior Living, upholding and promoting company culture and vision.
Promotes a positive and professional image through actions, communication, and dress.
Demonstrates teamwork and collaboration with all departments.
Utilizes EOS principles to support accountability and communication within the Care team.
Serves as a primary point of contact for residents and families regarding service needs, updates, and general support.
Coordinates resident service requests, including transportation, therapy visits, vendor appointments, and follow-up on concerns.
Tracks and documents service needs, patterns, and follow-up actions.
Supports residents in maintaining routines, comfort, and engagement appropriate to their cognitive level.
Communicate changes in resident needs to the Director of Health & Wellness.
Coordinates move-ins, including assessments, room readiness, orientation, and family education.
Conducts family meetings, care plan reviews, and transition discussions.
Provides timely communication regarding changes in condition, incidents, or care needs.
Supports transitions to higher levels of care or hospice when needed.
Supports Care programming to ensure activities are meaningful, dementia-appropriate, and aligned with resident abilities.
Partners with Life Enrichment to ensure daily engagement is structured, consistent, and well-documented.
Encourages resident participation and gathers feedback from families and staff.
Collaborates with the care team, physicians, home health, hospice, and therapy providers to support resident needs.
Reviews documentation for accuracy and completeness, including alert charting and incident reports.
Ensures follow-up on physician orders, lab results, and care recommendations.
Supports communication between the care team and the Health & Wellness team.
Maintains accurate resident files, service records, and communication logs.
Assists with distributing notices, calendars, and updates to families.
Supports staffing coordination by communicating schedule needs or changes to the DON.
Helps coordinate housekeeping, dining, and maintenance needs for residents.
Participates in a rotating on-call schedule as assigned.