Resident Services Coordinator

Onni Group of Companies • Phoenix, AZ

1d

About The Position

The Resident Services Coordinator is the face person of our property management team and ensures the overall quality of our resident’s experience meets the company’s established standards and complies with all applicable laws. This property is in Phoenix. Perks and Benefits: Competitive pay & a Comprehensive Benefit Package. Other benefits include Health Saving Account, Flexible Saving Account, Employee Assistance Program. Annual Education Allowance Generous Referral Program Fun & collaborative company culture with lots of team building events Local discounts to restaurants, clothing stores, personal training Friends and Family rates for Level Hotels & Furnished Suites, The Opus Hotel, and The Emily Hotel In Vancouver, Chicago, Los Angeles, and Seattle What You Will Do: Supports the team with renewals, rent collection, service request completion, customer service phone calls, file organization & accuracy, resident communication & inquiries, lease contract questions/changes and other administrative duties. Foster resident retention through exceptional day to day resident interactions via in-person, phone call/voicemail and email communication to encourage positive online reputation reviews. Take ownership of resident concerns with solutions-oriented and caring attention while seeking manager support in a timely manner. Schedule move-in and moves out inspections with residents. Assist with managing all move-in and move-out calendars while keeping management software up to date. Coordinate move-in orientations and conduct orientations in a way that promotes owner reputation and provides superior customer satisfaction. Organize and manage inventory list of products used by leasing and management such as collateral, access devices, move-in amenity products, etc. Assist residents with adding rentable items such as parking spaces. Support the leasing team with the assistance of file checklist tasks in anticipation of new leases. Assist with company/vendor sponsored resident events. Assist with community wide e-blasts and residential notices Maintain exceptional standards of leasing office, tour path, and model apartments. Review unit turn requirements with supervisor prior to move-ins. Complete move-in requirements & packets, final inspection of apartments prior to new move-ins and conduct move-in apartment inspections with new residents. Prepare and distribute move-in gifts for all new residents moving in. Provide exceptional service to customers, vendors, and colleagues. Promote and participate in Company sponsored training programs and ensures the participation of all maintenance staff as required. Handle resident issues, conflicts, and complaints professionally and escalate to management when appropriate. Comply with company’s policies and procedures, safety rules and regulations, and all applicable local, state and federal laws. Complete all training provided by the company with regards to accounting, fair housing, marketing, leasing, customer service, etc. What You Bring: High School Diploma or equivalent required Working knowledge of Microsoft Excel, Word, PowerPoint, and Outlook Demonstrate interpersonal skills and proficiency in business vocabulary to effectively represent the executive and the company to outside parties Excellent interpersonal, oral, and written communication skills Excellent writing, proofreading, and editing skills About the Company: Capilano Properties is a leading real estate firm based in Phoenix, Arizona with offices in Toronto, Vancouver, Los Angeles, Seattle, and Chicago. This diverse company is vertically integrated with in-house departments responsible for execution of the company’s activities including property development, construction and management as well as leasing, sales and marketing. About The Company: Onni For over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago. AI Use: This role may involve the use of artificial intelligence (AI) tools to support research, analysis, content development, design, reporting, or operational efficiency. Employees are expected to use AI responsibly and in compliance with company policies, data privacy requirements, confidentiality obligations, and applicable laws. All AI-generated or AI-assisted outputs must be reviewed for accuracy, quality, and appropriateness before use. Employees are also expected to disclose when AI tools have been used in the creation of work and must not present AI-generated content as solely their own original work. How To Apply: Please apply through the link on the job posting and attach your resume and any other required documents. We thank all applicants for your interest in the Onni Group. Note that only those applicants under consideration will be contacted. Thank you for your interest in a career with Onni Group! We believe that the strength of a company lies in its people and are fortunate to have an extremely motivated and dedicated staff that brings expertise and attention to detail in every project they undertake. If you believe that your skills would be a valuable addition to our team and would like the chance to be a part of the award-winning Onni Group, please check our open opportunities. To best stay up to date about all things Onni, please follow us on the following social media: Instagram LinkedIn Twitter/X Facebook Please do not contact our managers or employees directly in an attempt to present candidates without a written request, and a signed agreement within the last 12 months. Complying with this request will be a major factor in determining a professional relationship with Onni Group. Any submissions of unsolicited resumes directly to Onni employees, managers or any Onni email address will not be bound or obligate Onni in any way to pay any fees if such a person is hired. If you are interested in working with Onni please contact Daryl Kerrey – [e-mail], and email us info about your company. We will then contact you to set up any further discussions. Please note, all Onni hiring requires at minimum an official virtual or in-person interview prior to offer stage.

Requirements

• High School Diploma or equivalent required
• Working knowledge of Microsoft Excel, Word, PowerPoint, and Outlook
• Demonstrate interpersonal skills and proficiency in business vocabulary to effectively represent the executive and the company to outside parties
• Excellent interpersonal, oral, and written communication skills
• Excellent writing, proofreading, and editing skills

Responsibilities

• Supports the team with renewals, rent collection, service request completion, customer service phone calls, file organization & accuracy, resident communication & inquiries, lease contract questions/changes and other administrative duties.
• Foster resident retention through exceptional day to day resident interactions via in-person, phone call/voicemail and email communication to encourage positive online reputation reviews.
• Take ownership of resident concerns with solutions-oriented and caring attention while seeking manager support in a timely manner.
• Schedule move-in and moves out inspections with residents.
• Assist with managing all move-in and move-out calendars while keeping management software up to date.
• Coordinate move-in orientations and conduct orientations in a way that promotes owner reputation and provides superior customer satisfaction.
• Organize and manage inventory list of products used by leasing and management such as collateral, access devices, move-in amenity products, etc.
• Assist residents with adding rentable items such as parking spaces.
• Support the leasing team with the assistance of file checklist tasks in anticipation of new leases.
• Assist with company/vendor sponsored resident events.
• Assist with community wide e-blasts and residential notices
• Maintain exceptional standards of leasing office, tour path, and model apartments.
• Review unit turn requirements with supervisor prior to move-ins.
• Complete move-in requirements & packets, final inspection of apartments prior to new move-ins and conduct move-in apartment inspections with new residents.
• Prepare and distribute move-in gifts for all new residents moving in.
• Provide exceptional service to customers, vendors, and colleagues.
• Promote and participate in Company sponsored training programs and ensures the participation of all maintenance staff as required.
• Handle resident issues, conflicts, and complaints professionally and escalate to management when appropriate.
• Comply with company’s policies and procedures, safety rules and regulations, and all applicable local, state and federal laws.
• Complete all training provided by the company with regards to accounting, fair housing, marketing, leasing, customer service, etc.

Benefits

• Competitive pay & a Comprehensive Benefit Package
• Health Saving Account
• Flexible Saving Account
• Employee Assistance Program
• Annual Education Allowance
• Generous Referral Program
• Fun & collaborative company culture with lots of team building events
• Local discounts to restaurants, clothing stores, personal training
• Friends and Family rates for Level Hotels & Furnished Suites, The Opus Hotel, and The Emily Hotel In Vancouver, Chicago, Los Angeles, and Seattle

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED