Resident Services Coordinator (Valencia Gdns)

Mission Housing Development Corporation•San Francisco, CA

18h•$29 - $32

About The Position

Mission Housing Development Corporation’s Resident Services component seeks to foster healthy communities and promote self-sufficiency by improving community relations, facilitating access to resources, and providing opportunities for personal goal achievement for residents of Mission Housing’s communities. The Resident Services Coordinator will provide residents with referrals, assist residents in accessing community resources, and empower residents by locating and/or initiating enrichment services on- and off-site. Employees may be assigned the responsibility of more than one site.

Requirements

Bachelor’s degree in related field or two years of experience in community services coordination and social service in lieu of degree.
Excellent interpersonal skills, ability to work effectively with people of diverse backgrounds.
Experience working with diverse population, low to moderate income families, people with mental health issues, substance abuse, disabilities, legal issues and older adults.
Team player, enthusiastic, flexible, patient, problem solver, strong initiative, positive spirited and a desire to make a difference in the lives of residents.
Professional commitment to the mission of Mission Housing Development Corporation.
Knowledge of Federal and State benefits programs and local services in the Mission District and San Francisco.
Demonstrated skills in leadership and community building.
Ability to articulate ideas clearly and professionally in both a written and verbal manner.
Ability to work independently and as part of a team.
Ability to maintain confidentiality of sensitive information a must.
Ability to follow through and complete job duties when assigned in a timely manner.
Sensitivity to issues pertaining to families and youth populations.
Ability to troubleshoot and prioritize work.
Ability to remain calm and composed in stressful situations and exercise crisis de-escalation and resolution skills where appropriate.
Good analytical and problem-solving skills.
Ability to work in a fast-paced environment.
Strong organizational skills.
Proficiency in MS Word, Excel, Outlook, PowerPoint, Publisher, Internet, and Salesforce.

Nice To Haves

Bilingual in Spanish and/or additional languages.

Responsibilities

Identify the strengths of residents for asset-building and personal development as well as their needs for supportive services.
Research, identify, and link residents with resources such as rental assistance, transportation, adult education, childcare, health services, and employment assistance, SSI, Medicare, CalFresh, and prescription drug assistance, senior services and all pertinent services that would benefit our community/residents.
Establish relationships, maintain and also follow up with community service providers.
Assist with overseeing the operations of the Computer Lab.
Work closely with Property Management staff and onsite service providers to identify specific supportive needs as related to lease violations and household housing stability - in addition with follow up and update supervisors on the outcome of any referrals provided to Resident Services Coordinator.
Compile information and eligibility requirements for neighborhood and City-wide resources.
Organize community resource displays with information and applications.
Evaluate Service Needs of new move-ins.
Explore and provide on-site educational speakers and workshops that fulfill compliance requirements for Mission Housing Regulatory Agreements for assigned sites. This may include topics such as but not limited to: health issues, financial literacy, computer training, job searching, and other life skills
Coordinate bi-monthly community meetings with Property Management and Residents.
Conduct outreach and community engagement to promote program participation.
Set up office hours at each of buildings and advertise office hours for residents to meet with and request referrals.
Assist residents in building informal support networks with other residents, family members, and friends.
Create opportunities for residents to get involved with community activities.
Organize onsite community-building events.
Exchange resources with other Resident Services staff and collaborate on programs and community-building activities, as appropriate.
Produce a monthly calendar of events and activities.
Research and outreach for new community partnerships.
Assist in mediating disputes between residents or refer parties to Conflict Intervention Services.
Perform other duties as considered appropriate and consistent with the mission of Mission Housing, including working at occasional community-building activities, programs and events (i.e., annual on-property community activities, Carnaval, Sunday Streets, fundraisers, etc.) – as needed or assigned, during or outside regular business hours.
Utilize and implement the Resident Services Data Base to include initializing Resident Cases into the database system, entering and managing case notes on a daily basis and updating all Resident profiles and programs for each site that the coordinator oversees.
Accurately complete and submit timesheets by deadlines, reporting hours of work performed and allocating time on CAS report, monthly service reports, grant reports, activities budgets, program reporting, and any other required paperwork/reporting needed for the department.
Submit accurate monthly reconciliations to accounting department in a timely manner.
Conduct surveys to assess resident needs, tabulating survey results to evaluate programs in order to plan relevant programs for the communities that you serve.
Create monthly calendars of events and activities, producing outreach flyers and quarterly newsletters to keep the community informed if applicable.
Responsible for maintaining a current and updated outlook calendar of activities at assigned sites.
Maintain thorough resident files on all work performed, follow up and document outcomes.
Attend appropriate internal and external meetings as assigned by supervisor or Department Head. Such meetings may include: Resident Services Department Meetings, Staff Training, Programs Supportive Housing Network meetings, Public Hearings, Community Meetings, etc.
Post office hours and practice an open-door policy.
Perform other duties as considered appropriate and consistent with the mission of Mission Housing, including working at occasional community-building activities, programs and events, as needed, during or outside regular business hours.