Resident Services Coordinator

Just A Start • Cambridge, MA

2d • $60,000 - $65,000 • Onsite

About The Position

The Resident Services Coordinator position provides services for residents living in Just A Start affordable housing communities with the goal of empowering residents to retain stable housing and thrive. The Resident Services Coordinator serves as the main point of contact for residents, connecting residents with on-site activities, Just A Start services, and other local resources. Resident Services Coordinators also work to support residents in addressing issues affecting their finances, tenancy, and general well-being. The Resident Services Coordinator position is based at Just A Start housing properties; given the nature of the role, the position is required to work in-person 5 days per week.

Requirements

• BA/BS degree and a minimum of 3 years professional experience in the human services, social work, or related field. Equivalent work or lived experience considered.
• Demonstrated experience working collaboratively with low-income families.
• Proficient in Google Workspace and Microsoft Office Suite.
• Ability to learn and use Salesforce.
• Cultural competency; adept at working with diverse participants.
• Effective communicator who is able to engage a wide range of stakeholders effectively.
• Excellent problem-solving and interpersonal abilities.
• Ability to maintain accurate client files and impeccable documentation.
• Excellent written and oral communication skills.
• Task oriented with strong organizational, detail oriented, and time management skills.

Nice To Haves

• Minimum of 3 years relevant work experience with affordable housing populations, preferred.
• Bi-lingual in Spanish, Bengali, Amharic, Cantonese/Mandarin or Hindi, preferred.
• Entrepreneurial and creative with an interest in developing and growing programs to improve the quality of life for residents.

Responsibilities

• Meet individually with residents to make assessments and appropriate referrals for services, including accessing federal and state public benefits, financial coaching, and other issues that impact the resident’s quality of life
• Build and maintain working relationships with an integrated network of proven supportive service providers, including Just A Start programs and others offering workforce, employment, youth education, individual/family stabilization, and technology services
• Work collaboratively with property management to identify opportunities for service delivery to ensure timely recertifications, inspections, rent payments, and lease compliance by intervening to address identified resident issues
• Record and maintain accurate data and case notes in Salesforce regarding resident contact, issues, referrals and follow-up
• Organize and maintain community events and programming to promote positive resident engagement. Produce print and web materials for communication and outreach to residents
• Participate regularly in Resident Advisory Board meetings, team meetings and meetings with Property Management

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level