Resident Services Manager- The Standard Los Angeles
About The Position
The Resident Services Manager’s primary goal is to assist the Community Manager with the property’s daily operations and management, with a detailed focus on account receivables and servicing our residents. The Resident Services Manager places our residents’ needs, requests, and follow-up as a top priority. The Resident Services Manager should always maintain a level of professionalism and courtesy. Landmark Properties is a fully integrated real estate firm specializing in the acquisition, development, and management of high-quality residential communities. Backed by a deep understanding of the markets, a commitment to quality, and a strong track record of success, Landmark is responsible for some of the premier student housing communities in the nation. Headquartered in Athens, GA, Landmark Properties started out as one of the foremost developers and managers of off-campus housing communities in the country. Landmark is focused on maximizing each property’s value while providing the very best college living experience for its residents. In recent years, Landmark Properties has expanded into the single-family and traditional multifamily housing market. The company is positioned to develop and build a variety of housing types for not just college students, but others who desire an unmatched rental experience. Landmark’s mission is to be the leading choice for capital partners in search of strategic investment opportunities in the housing sector. In addition to providing exceptional results for Landmark’s investors, the company is dedicated to transparent business interactions, excellent client relations, and an unwavering commitment to integrity.
Requirements
- Bachelor degree strongly preferred, high school diploma required
- 2 years of experience in various positions in a residential rental community is preferred
- Student housing experience is STRONGLY preferred
- Strong financial, organizational, analytical and decision-making skills
- Strong internet, word processing, and spreadsheet skills
- Must have excellent communication, management, and people skills
- Entrata experience preferred
Responsibilities
- Oversee the timely collection of rental and miscellaneous income due from current and former residents
- Make daily bank deposits by check scanner or manual deposit
- Ensure accuracy of daily bank deposits and account data entry
- Manage resident accounts and closely monitor delinquencies
- Prepare balance due and credit memos
- Prepare delinquency report and recap collection efforts
- Process evictions
- Negotiate payment plans for former resident balances
- Work closely with the collection agency on collecting former balances
- Assist the Community Manager in preparing for month end pre-close and process month end financial reporting
- Assist the Community Manager with the accounts payable process
- Understand the needs and expectations of residents, prospective residents, clients, and vendors and exceed their expectations
- Maintain active and effective communication with residents, parents, and university personnel
- Contribute to the monthly newsletter and resident communications
- Develop and maintain a positive sense of community for both residents and associates and encourage participation in events and activities
- Assist in mediation and resolution of resident conflicts by encouraging the respect for and appreciation of individual differences
- Develop and maintain resident retention programs
- Assist with Leasing & Marketing, as needed
- Ensure confidentiality of client, resident and company information
- Help coordinate and attend all staff meetings and any special or emergency meetings
- Understand and adhere to the Landmark Properties policies and procedures and Fair Housing laws
- Maintain a clean and professional work environment
- Assist in corporate projects as requested
- Assist the Community Manager with the daily operations of the property
- Assist in development and supervision of staff
- Assist the Community Manger in creating and implementing a successful turn plan
- Ensure the staff is utilizing the Facilities module in Entrata to track, close, and follow up on all service requests
- Regularly walk the property to identify and address maintenance issues
- Assist the Community Manager and maintenance team in quarterly inspections of each unit to identify and address maintenance issues
- Initiate billing and collection of charges for damages discovered in quarterly inspections
- Understand, communicate, and enforce community safety, emergency, and fire evacuation policies and procedures, providing emergency response and referral services and resources
- Document and address behaviors of residents that violate the law or the community lease agreement
- Identify and report safety and security risks to the Community Manager
- In the absence of the Community Manager, prepare and submit incident reports
- Assist the Community Manager in handling emergency situations in conjunction with the corporate team
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
