Resident Services Representative

Nocatee•Ponte Vedra, FL

3d•Onsite

About The Position

Join Our Team! We are looking for a dedicated and enthusiastic individual to become part of our dynamic Resident Services Department, proudly serving the vibrant Nocatee community. The Resident Services Representative is a vital point of contact for residents and guests, delivering exceptional service, accurate information, and ongoing support to ensure a seamless and positive experience. This role oversees the resident identification system, issues ID cards, coordinates amenity reservations, and provides general administrative assistance. The ideal candidate is an excellent communicator with experience in office administration and a warm, professional presence at the front desk. Success in this position requires strong attention to detail, professionalism, and a genuine passion for serving residents and guests.

Requirements

Excellent verbal and written communication skills, including active listening and clear, professional correspondence.
Strong interpersonal skills with the ability to build positive relationships with residents, guests, and team members.
Proven customer service skills and a service-oriented mindset, with the ability to resolve concerns efficiently and courteously.
Ability to function well in a fast-paced and at times high-stress environment while maintaining professionalism and composure.
Strong organizational and time management skills, with a keen attention to detail and the ability to meet deadlines.
Proficient in Microsoft Office Suite and the ability to quickly learn and adapt to new software systems and processes.
Comfortable with general office equipment such as printers, copiers, and scanners.
High school diploma or GED required.
Minimum one year related experience in a front desk, administrative, or customer service role (job or volunteer-based experience accepted).

Responsibilities

Respond to high volumes of email inquiries, phone calls, and walk-in questions in a prompt and professional manner.
Assist with onboarding new residents
Support the Resident Services Manager in daily operations and customer service.
Issue and manage resident and guest identification badges for access to District amenities.
Maintain up-to-date knowledge of District policies, procedures, and governing documents.
Enforce community policies and procedures to promote safety, order, and community standards.
Conduct data entry and record keeping for various administrative projects.
Accurately route calls and inquiries to appropriate departments or team members as needed.
Provide administrative support as assigned by the Resident Services Manager.