Resident Support Assistant Director
About The Position
The Resident Support Assistant Director is an integral member of the University Apartments leadership team and community. The University Apartments community is a vibrant and diverse community of graduate students, their families/dependents, and faculty/staff. This professional supervises the Resident Manager staff, who provide 24-hour support to the residents of University Apartments. They also take the lead on responding to resident concerns and serve as a resource and advocate for residents of all ages, referring residents to appropriate staff, campus and community resources, and working closely with the University Apartments Leadership team, University Apartments Assembly, and University Apartments residents to identify community needs, and program accordingly to address those needs. Work Schedule This position works primarily Monday-Friday during Community Center business hours (8:00am-5:45pm). This position will require some occasional evening or weekend hours.
Requirements
- Four (4) years of full-time work experience in Student Affairs, Higher Education, Counseling, Social Work, Residence Life, Resident Support, or related field
- Minimum of two (2) years of staff supervision experience
- Bachelor’s degree in Student Affairs, Higher Education, Counseling, Social Work, or related field OR Bachelor’s degree (any discipline) with a Master’s Degree in Student Affairs, Higher Education, Counseling, Social Work, or related field.
Nice To Haves
- Four (4) or more years of staff supervision experience
- Prior experience working with graduate students and/or in a graduate/family housing environment
- Experience working with a diverse and international community
- Bilingual/bicultural and/or international work/study abroad experience
- Experience or training with conflict resolution and/or mediation
- Experience with case management, on-call, or crisis response
- Excellent written and verbal communication skills
- Valid driver’s license
Responsibilities
- May supervise the day-to-day activities of unit staff and resolves routine and non-routine personnel issues
- Assists with implementation of university procedures that address student conduct
- Triages and responds to emergency situations according to established policies and procedures in partnership with emergency personnel and law enforcement if necessary
- May exercise supervisory authority, including hiring, transferring, suspending, promoting, managing conduct and performance, discharging, assigning, rewarding, disciplining, and/or approving hours worked of at least 2.0 FTE or equivalent employees
- Assists in the development and implementation of strategic unit initiatives or student programs
- Manages the University Apartments live-in Resident Support staff who provide 24/7 on-call coverage to the University Apartments Community.
- Develops, implements, and evaluates resident housing operating policies, procedures, and programs to promote an inclusive community
Benefits
- competitive retirement and benefits package, including vacation, holidays, and paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Manager
