Resident Technology Support Analyst

Parasol Alliance•Wauwatosa, WI

1d•Onsite

About The Position

We are seeking a creative and upbeat individual to engage and empower seniors through technology in our client’s senior living communities in the Wauwatosa, WI area. If you are compassionate, patient, and have a “can-do” attitude all while smiling as you multi-task and prioritize your day, please read below! We hope you will consider working with a great team who provides IT support for people over the age of 55! The Resident Technology Support Analyst will provide technology support for the residents that live in our client’s communities. The support availability hours are up to 30 hours per week with a schedule of Monday to Friday from 9 am to 3:30 pm. The Resident Technology Support Analyst will be responsible for providing technology support for resident that live in our client’s community. This position will require one-on-one personalized experiences for in home visits and community-based classes provided in a group setting.

Requirements

Must be upbeat, outgoing and have a cheerful disposition
Ability to build and maintain relationships with residents, their families and the community staff
Value customer service-excellent communication skills and the ability to teach seniors how to use technology devices in a group setting or on an individual basis
Basic technical troubleshooting and problem solving on multiple types of devices including computers, laptops, phones, tablets and smartphones
The position is largely self-motivated and self-structured. The right candidate will be driven to be challenged and to succeed
Additional requirements such as background check, TB test, vaccinations (or masking in lieu of vaccinations)