Residential Aide Supervisor

Housing Works • Queens, NY

31d • $23 - $26

About The Position

The Housing Works Emergency & Transitional Housing Program (ETH) provides time limited transitional housing and support services to individuals reentering the community following periods of incarceration or other justice system involvement. Program participants engage in a variety of onsite services, including case management, vocational training, housing advocacy and mental health support that address barriers to accessing housing in the community and help build skills that participants can use to achieve and maintain stable functioning in the community. The Fresh Meadows ETH Program site is specifically designed to provide transitional housing for individuals with substance use, mental health diagnoses or chronic medical conditions. To address these higher level of care needs, this site offers onsite medical, behavioral health and psychiatric services. Reporting to the Operations Manager, this Residential Aid Supervisor position is primarily responsible for providing supervisory support during scheduled shifts, ensuring the safety and wellbeing of staff and program participants, engaging in crisis intervention as needed and monitoring and coordinating operational projects such as room inspections, room repair scheduling, post-discharge room turnovers and providing guidance and supervision of the Residential Aids.

Requirements

• High school diploma required.
• Minimum 1 year experience in a supervisory role.
• Minimum 3 years experience in an operations-related role.
• Experience working with individuals who are actively or previously justice-involved, or unhoused, with mental health, substance use or chronic medical conditions diagnoses.
• Strong written documentation and communication skills
• Good problem-solving skills and ability to work autonomously
• Microsoft Office Suite, particularly Excel, required
• Experience utilizing EMR systems.
• Ability to work independently and collaboratively with the team.
• Dependability and reliability to arrive and depart timely for scheduled shift.
• Ability to provide shift coverage as needed to ensure minimum staffing requirements are met.
• Ability to lift 50lbs.

Nice To Haves

• Bachelor’s Degree in related field preferred.
• Preferably bi-lingual in Spanish.
• Excellent written and oral communication skills.
• Excellent or proficient technical skills to perform tasks related to Microsoft Office, email and case management systems.

Responsibilities

• Provide supervisory oversight during assigned shifts.
• Provide guidance and support to the Residential Aids.
• Conduct thorough room inspections, thoroughly document observations with the larger teams and document room repairs.
• Work closely with Operations team leadership and hotel management to coordinate and monitor room repairs.
• Assist with the coordination of services for external vendors as needed.
• Coordinate with hotel management and oversee room turn over procedures to ensure rooms transition from offline to online and available for occupancy in a timely manner.
• Conduct wellness checks for program participants.
• Conduct frequent building walkthroughs and perimeter checks to manage the safety and integrity of the physical environment.
• Engage in crisis intervention and de-escalation in accordance to agency training and protocols as needed.
• Maintain accurate and timely documentation using the program’s established tracking and data systems.
• Engage with program participants utilizing trauma informed care and motivational interviewing.
• Promote Housing Works’ core values in day to day activities.
• Perform other tasks as assigned by supervisor.
• Provide culturally competent services in accordance with Housing Works policies and practices.
• Ability to work with clients with diverse clients with varying levels of service needs.
• Works collaboratively with other team members within the Justice Initiatives Department and cross-agency.
• Attend and participate staff meetings and trainings as scheduled.
• Responsiveness to emails, texts and phone calls.
• Ability to adapt and successfully uphold job functions in a full remote workforce or hybrid in-person remote workforce environment.
• Adhere to remote workforce policies, procedures and protocols.

Benefits

• We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary.
• Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year.
• We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and text books.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED