Residential Business Manager

J Benton Construction

5d

About The Position

The Residential Business Manager is responsible for leading housing operations and occupancy management across J. Benton’s residential portfolio. This role ensures optimal utilization, revenue performance, lease compliance, and tenant satisfaction for workforce housing units.

The Residential Business Manager partners closely with HR, Operations, Finance, Property Management, and Project Leadership to align housing availability with workforce needs and business objectives.

This position is based in the U.S. Virgin Islands.

Requirements

• Strong operational, organizational, and planning abilities.
• Excellent customer service and relationship management skills.
• High attention to detail and documentation accuracy.
• Strong analytical and reporting capabilities.
• Effective communication and stakeholder coordination skills.
• Ability to manage competing priorities in a fast-paced environment.
• Commitment to professionalism, discretion, and ethical standards.
• Bachelor’s degree in Business, Hospitality, Property Management, or related field, or equivalent experience.
• Minimum of 5 years of experience in residential operations, leasing, hospitality, or workforce housing.
• Demonstrated experience managing multi-unit portfolios or reservation systems.
• Strong financial acumen including budgeting, forecasting, and revenue management.
• Experience using property management or reservation software platforms.
• Proven customer service and tenant relations experience.

Nice To Haves

• Experience supporting construction, industrial, or remote workforce housing programs.
• Experience in island, hospitality, or logistics-constrained environments.
• Experience managing third-party property operators.
• Knowledge of housing compliance, fair housing, and lease regulations.
• Professional certification in property management or hospitality (CPM, ARM, CHIA, etc.).
• Experience working in integrated HR and workforce planning environments.

Responsibilities

• Develop and implement occupancy, pricing, and utilization strategies to maximize unit performance.
• Monitor market conditions and adjust rental rates to remain competitive and financially sustainable.
• Oversee lease administration, renewals, compliance, and documentation standards.
• Manage unit assignment processes in coordination with HR, project teams, and workforce partners.
• Lead housing turnover, inspection, and readiness processes in partnership with property management.
• Serve as primary point of contact for residents, ensuring responsive service and high satisfaction.
• Manage reservation and housing management systems to ensure accurate scheduling and availability.
• Analyze occupancy, revenue, and demand trends; prepare forecasts and performance reports.
• Coordinate with Finance to ensure timely billing, deposits, and payment processing.
• Identify opportunities to improve housing operations, efficiency, and resident experience.

Benefits

• Company-paid Health, Dental, and Vision Insurance (employee-only coverage, additional available)
• Company paid Short Term Disability (STD) insurance.
• Paid Time Off
• Paid Holidays (12)
• 401(k) retirement plan with company match
• Company-paid Life Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees