Residential Electrical Field Supervisor

Michael & Son Services • Raleigh, NC

3d • Onsite

About The Position

Michael and Son Services, Inc. is looking for a leader who leads from the front. If you are a master of your craft who finds as much satisfaction in coaching a team as you do in solving a complex electrical issue, we want to talk to you.
As a Field Supervisor, you won't be stuck behind a desk. You will be where the action is: in the field, supporting our technicians, ensuring our standards of quality are met, and helping our team build lasting relationships with the homeowners we serve.

Requirements

• 5+ years of experience in residential electrical service with a proven track record of high-quality work.
• Active Electrical License (Journeyman or Master preferred).
• Deep Technical Knowledge: You should be the expert for code questions and complex residential troubleshooting.
• Leadership Heart: A genuine desire to see others succeed and the patience to coach technicians of all skill levels.
• Communication Pro: Ability to de-escalate customer concerns and model professional behavior in the home.
• Valid driver's license with a clean driving record.

Nice To Haves

• Prior experience in a Lead Electrician or Supervisory role.
• Experience using digital dispatching software such as ServiceTitan.
• Knowledge of local Raleigh/Wake County permitting and inspection processes.

Responsibilities

• Field Leadership & Mentorship: Spend your day in the field conducting "ride-alongs" and site visits to support, coach, and elevate our team of residential electricians.
• Quality Assurance: Review active and completed jobs for strict NEC code compliance, superior craftsmanship, and Michael and Son quality standards.
• The Customer Connection: Actively coach technicians on communication skills, helping them explain technical issues in simple terms and build genuine trust with homeowners.
• Technical Troubleshooting: Act as the technical authority on complex diagnostic issues by providing over-the-shoulder guidance to technicians on difficult repairs.
• Safety & Compliance: Ensure all field operations are conducted under the highest safety standards to protect our team and our customers.
• Performance Elevation: Identify training gaps in the field and work with leadership to implement solutions that reduce callbacks and increase customer satisfaction.

Benefits

• Competitive Salary & Performance Incentives: A compensation package that rewards your team's quality and success.
• Stability: Year-round work with a stable, family-owned company that has been a household name since 1976.
• Company Vehicle: Take-home late-model truck with gas card and maintenance.
• Full Benefits: Medical, dental, vision, 401(k) match, and life insurance.
• Tools for Success: Company-provided tablet, uniforms with laundering service, and the latest diagnostic equipment.
• Growth Path: We invest in our leaders. You'll have access to ongoing management and technical training to keep you at the top of your game.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed