Residential Intake Coordinator - INTERNAL

Prairie Ridge Integrated Behavioral Healthcare•Mason City, IA

2d•$17

About The Position

TASKS AND RESPONSIBILITIES Treat all individuals with dignity and respect while maintaining agency standards of confidentiality, professionalism and objectivity. Provide oversight of the full day and primary residential transition programs Provide therapeutic conditions of warmth, genuineness, empathy, respect, dignity and direction to all patients. Review internal and external referrals and coordinate with associated clinicians, providers, or agencies. Appropriately address direct admissions. Develop and maintain a working knowledge of all documentation and reporting systems to include State Waiting List, County Jail Systems, Sex Offender Registry, Iowa Courts Online, and all EHR records. Develop understanding of ASAM (American Society of Addiction Medicine) guidelines to aid in determining appropriate candidates for placement in our Residential Program. Participate in Weekly Residential Referral Rounds with Residential Unit Coordinator and Residential & IOP Clinical Director. Set up referrals including updating the Room Sheets and sending necessary information to the Residential Admissions email distribution list and updating Residential Admissions Teams channel. Maintain accurate information on the Room Sheet to include census, on-call contacts, and other relevant information. Routinely send details to the Residential Department and coordinate with other departments as necessary to ensure system operations. Participate in Weekly Meetings with Residential & IOP Programs to offer integrated care coordination of patient population. Complete all paperwork for residential admissions including updating the Admissions Schedule Calendar for internal and external referrals to the Residential Program. Communicate directly with referral sources and patients confirming placement, review of processes and protocol, and directing individuals or entities to information from the PRIBH website. Field calls of Residential Program inquiries. Coordinate with Internal Insurance Authorization Specialist to identify insurance status. Create and maintain collaborative community relationships throughout service area. Maintain all regulatory, contract & documentation standards and data collection and complete necessary documentation in a timely manner. Develop and maintain a community referral network. Demonstrate the ability to work collaboratively with community partners, exhibiting effective communication, cooperation, and facilitation skills to create a coordinated referral process for individuals as they transition. Proficiency in clinical practices identified as best practice by the agency demonstrated through supervision and direct observation. Demonstrate understanding and adherence to all CARF and licensure policies and procedures. Perform other duties as assigned by supervisor.

Requirements

Understanding of the mission of Prairie Ridge and the patients we work with
Proficiency in oral and written communication skills, as well as record keeping.
Technology skills allowing for proficiency in use of electronic health record.

Responsibilities

Treat all individuals with dignity and respect while maintaining agency standards of confidentiality, professionalism and objectivity.
Provide oversight of the full day and primary residential transition programs
Provide therapeutic conditions of warmth, genuineness, empathy, respect, dignity and direction to all patients.
Review internal and external referrals and coordinate with associated clinicians, providers, or agencies.
Appropriately address direct admissions.
Develop and maintain a working knowledge of all documentation and reporting systems to include State Waiting List, County Jail Systems, Sex Offender Registry, Iowa Courts Online, and all EHR records.
Develop understanding of ASAM (American Society of Addiction Medicine) guidelines to aid in determining appropriate candidates for placement in our Residential Program.
Participate in Weekly Residential Referral Rounds with Residential Unit Coordinator and Residential & IOP Clinical Director.
Set up referrals including updating the Room Sheets and sending necessary information to the Residential Admissions email distribution list and updating Residential Admissions Teams channel.
Maintain accurate information on the Room Sheet to include census, on-call contacts, and other relevant information. Routinely send details to the Residential Department and coordinate with other departments as necessary to ensure system operations.
Participate in Weekly Meetings with Residential & IOP Programs to offer integrated care coordination of patient population.
Complete all paperwork for residential admissions including updating the Admissions Schedule Calendar for internal and external referrals to the Residential Program.
Communicate directly with referral sources and patients confirming placement, review of processes and protocol, and directing individuals or entities to information from the PRIBH website.
Field calls of Residential Program inquiries.
Coordinate with Internal Insurance Authorization Specialist to identify insurance status.
Create and maintain collaborative community relationships throughout service area.
Maintain all regulatory, contract & documentation standards and data collection and complete necessary documentation in a timely manner.
Develop and maintain a community referral network. Demonstrate the ability to work collaboratively with community partners, exhibiting effective communication, cooperation, and facilitation skills to create a coordinated referral process for individuals as they transition.
Proficiency in clinical practices identified as best practice by the agency demonstrated through supervision and direct observation.
Demonstrate understanding and adherence to all CARF and licensure policies and procedures.
Perform other duties as assigned by supervisor.