Residential Manager (Residential Treatment Facility)
About The Position
Residential Manager – OLV Human Services OMH Program - Residential Treatment Facility (RTF): Our Residential Treatment Facility – located in Lackawanna - has the most current features and technology for resident safety, complementing the special care provided by our dedicated and experienced staff. We take a person-centered approach to serving those with interpersonal, emotional, psychiatric, social, family or educational issues. We create a tailored plan of treatment based on specific goals of the resident. While the RTF is on the cutting edge for resident safety and well-being, it is also designed to be home-like in a therapeutic environment. Note, the term “home-like”, not “like home”. That’s because our goal with every resident is to help them get back to their own homes, care-givers and communities as soon as possible. We are currently seeking a Residential Manager who is not only a strategic thinker and strong leader, but also shares our passion for fostering the highest possible quality of care for the youth we serve.
Requirements
- Computer skills
- Customer skills
- Communication: Oral and written
- Decision-making ability: The aptitude to extract, interpret, integrate and manage information correctly and make timely and concise decisions for the best course of action, among multiple alternatives, to enable the decision-making process to take place on a higher level in order to achieve objectives.
- Problem solving: Takes a systematic approach to solving problems rather than reacting to symptoms
- Teamwork ability: Job requires preferring to work with others rather than alone, and being personally connected with others on the job
- Coaching ability: Providing timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem
- Time management: Effectively managing one’s time and resources to ensure that work is completed efficiently
- Leadership skills: Creates a vision or goal for one`s work unit and communicates it in a way that motivates others to implement it. Understands and leverages the organization`s structure and relationships and pursues organization support and resources
- High School Diploma (Associate’s or Bachelor’s Degree preferred)
- 5 years applicable prior experience with HS Diploma/ 3 years with Associate’s or Bachelor’s Degree)
- Valid NYS Driver’s License
- Therapeutic Crisis Intervention (TCI) Trainer Certification
Responsibilities
- Responsible for the operation, either directly or through delegation, of their assigned work site(s).
- Ensures site(s) are operating in accordance with all relevant regulations and BVS policies, including fiscal parameters.
- Provides positive role model to co-workers and staff.
- Effectively resolves concerns related to management of assigned site(s) and/or seeks direction from their Director.
- Responsible for direct supervision, coaching, orienting, role modeling and evaluating assigned staff, by providing supervision, bi-weekly or as needed, and evidenced through supervision notes and probationary and annual evaluations.
- Interviews/hires/trains appropriate candidates to maintain a high quality and effective team including TCI training/testing.
- Shares responsibility with other supervisors to cover staffing phone to ensure appropriate coverage/ratios and safety in every unit.
- Reviews and submits UTM documentation to ensure accurate payroll submission.
- Conducts monthly environmental check-list and partners with maintenance staff to ensure a welcoming and safe environment.
- Provides documentation of information/review of documentation (client daily logs, communication log, census sheets, meal count sheets etc.) and ensures assigned staff are providing meaningful documentation.
- Responsible for completing SIRs, Fact Finding, investigations and formal follow-up.
- Maintains PEX/petty cash for unit, distributes chore money and any other necessary funds and clothing allotment, and ensures site has necessary supplies for clients and staff.
- Facilitates daily debriefs and weekly staff meetings including SIR reviews and post crisis response. (weekly supervisor meeting and bi weekly department meeting).
- Maintains appropriate and regular communication with all other departments (Business office, Housekeeping, H.R. etc.).
- Assists Director in maintaining contact with family members, court representatives, county workers, school personnel and other individuals involved in client’s treatment.
- Performs other duties as assigned.
Benefits
- Generous Paid Time Off (PTO), including paid holidays
- Qualifying Non-For-Profit for Federal Student Loan Forgiveness Program
- Casual dress code
- Health, dental & vision insurance options
- Free dental insurance
- Paid Employer sponsored life insurance.
- Supplemental insurance programs for additional life insurance, short-term disability, accident & cancer insurance
- Up to $600 every year for completing biometric health screenings on a single health insurance plan & up to $1,200 if a spouse also completes
- Up to $180 annual gym reimbursement
- Take advantage of our Dental & Outpatient Mental Health services while working
- Employee referral program
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
