Residential Program Shift Supervisor

Plummer Youth Promise•Salem, MA

About The Position

Plummer’s Community Treatment Residential (CTR) Program is seeking a compassionate and motivated Shift Supervisor to join our team. In this role, you’ll support daily program operations, supervise Residential Counselors, and help create a safe, structured, and therapeutic environment where youth can thrive. Why You’ll Love This Role Make a meaningful impact by leading staff who work directly with youth Use trauma-informed, strength-based approaches including Collaborative Problem Solving (CPS) and TCI Be part of a collaborative, mission-driven leadership team A dynamic role combining supervision, direct engagement, and program oversight Full-time position with strong benefits and professional growth opportunities What You’ll Do Oversee and direct daily shift operations for the CTR Program Provide supervision, coaching, and support to Residential Counselors Ensure staffing ratios are met and youth are safe, supervised, and engaged Maintain a clean, orderly, and structured program environment Model and reinforce effective use of CPS and TCI Engage directly with residents using trauma-informed practices Ensure completion of required documentation, including logs, progress notes, and incident reports Enter accurate progress notes for direct interventions Ensure medications are administered and documented in compliance with MAP and agency procedures Assist with intakes and discharges as assigned Monitor program funds including petty cash and activity money Participate in a rotating 24/7/365 emergency on-call schedule Attend required meetings, trainings, and leadership sessions Assist with onboarding and training new staff

Requirements

Strong leadership, communication, and interpersonal skills
Ability to supervise and support staff in a residential setting
Sound judgment, professionalism, and clear boundaries
Ability to remain calm and decisive in fast-paced or crisis situations
Commitment to youth-centered, trauma-informed care
Valid Massachusetts driver’s license and acceptable driving history
Ability to ascend/descend stairs and meet physical demands of a residential setting
Visual and hearing acuity to perform essential job functions

Nice To Haves

Bachelor’s degree in a human services field (preferred)
Experience working in a residential program
Current MAP Certification (required)
Strong verbal, written, and computer skills
Ability to work independently and support others effectively
Ability to manage the therapeutic milieu, including working shifts if needed

Responsibilities

Oversee and direct daily shift operations for the CTR Program
Provide supervision, coaching, and support to Residential Counselors
Ensure staffing ratios are met and youth are safe, supervised, and engaged
Maintain a clean, orderly, and structured program environment
Model and reinforce effective use of CPS and TCI
Engage directly with residents using trauma-informed practices
Ensure completion of required documentation, including logs, progress notes, and incident reports
Enter accurate progress notes for direct interventions
Ensure medications are administered and documented in compliance with MAP and agency procedures
Assist with intakes and discharges as assigned
Monitor program funds including petty cash and activity money
Participate in a rotating 24/7/365 emergency on-call schedule
Attend required meetings, trainings, and leadership sessions
Assist with onboarding and training new staff