About the position
Desert Highlands Association/Golf Club is looking for a Residential Services & Office Coordinator to join our awesome Team! Candidates must have a welcoming demeanor, can do attitude, great attendance, and a teamwork mentality! This is a full-time position that requires availability to work 8 AM – 4 PM Monday thru Friday for a total of 37.5 hours per week. As a full time, employee, you are eligible for our full benefit package, including paid holidays, sick time and 2 weeks vacation after 1 year. Matching 401k plan and many other perks. Lunch is provided. This hybrid role offers the best of both worlds — direct engagement with members and a behind-the-scenes role in keeping the administrative office operations running smoothly. It requires both a hospitality mindset and strong administrative capabilities, making it perfect for someone who enjoys variety, people-focused work, and operational excellence.
Responsibilities
- Answers incoming calls promptly, take messages as needed and dispatch service requests.
- Enter work orders for Residential Services into computer software systems and correspond with Residential Services Inspectors and HOA members with questions and updates regarding the services offered.
- Coordinate and schedule residential maintenance services (e.g., HVAC, landscaping, pest control).
- Serve as the primary liaison between residents and the club’s departments (security, maintenance, etc.).
- Manage resident requests for home-related services including deliveries, transportation, etc.
- Maintain accurate records of resident profiles, preferences, and service histories.
- Facilitate vendor access and oversee service quality during residential appointments.
- Ensure all resident concerns and issues are resolved promptly and professionally.
- Maintain compliance with club policies and uphold high standards of confidentiality and professionalism.
- Greet members and guests with warmth and professionalism upon arrival.
- Manage all mail sorting and distribution including supplies for FedEx and USPS and management of mailbox keys.
- Maintains clean, organized and welcome reception and lobby area.
- Handle majority of kitchen duties including loading/unloading of dishwasher daily. Ensure coffee/tea supplies are on hand.
- Provide administrative support to Directors and Managers as needed.
- Assist members with Design Review Request submittals, i.e., Exterior Paint Colors, House Plans, Plat Maps, etc. in the absence of the Director of Design Review.
- Other duties as assigned by management
Requirements
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: At least 2 years of related work experience in hospitality, concierge, property management, HOA, and/or customer service.
- Computer Systems: Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Publisher etc.), Data entry tools or databases (Google sheets, Microsoft access, etc.).
- Must have reliable transportation.
- Must possess and demonstrate excellent communication skills as well as positive professional business image.
- Must be able to prioritize effectively and manage multiple interruptions and isn't easily overwhelmed.
- Present a positive, professional image; solid leadership skills required.
- Must be self-motivated and customer service oriented.
- Ability to prioritize and carry out responsibilities independently with minimal direction.
- Must have superior interpersonal as well as written and oral communication skills.
- Must demonstrate appropriate analytical skills, attention to detail, organizational skills.
- Ability to work with general office equipment such as a personal computer and keyboard, facsimile machines and photocopier, audio and video equipment for teleconferencing.
Benefits
- Paid holidays
- Sick time
- 2 weeks vacation after 1 year
- Matching 401k plan
- Lunch provided
