Resolution Specialist - Procurement - Full Time

BMC Software • Boston, MA

9d • $50,000 - $70,000 • Hybrid

About The Position

POSITION SUMMARY: Under the general supervision of the Procurement Manager, the Resolution Specialist operates within the established organization and departmental policies and procedures from a supply chain functional perspective. The Resolution Specialist provides support to BMC Customers and Suppliers. The Resolution Specialist will have extensive contact with BMC Suppliers, BMC Customers (Clinical, Research and Administrative), BMC Support departments i.e. Accounts Payable, Financial Information Systems (FIS) and Supply Chain Operations. Position: Resolution Specialist- Department: Purchasing Schedule: Full Time Location: Hybrid ESSENTIAL RESPONSIBILITIES / DUTIES: Principal Duties and Responsibilities Route, follow up and expedite purchase orders and customer requests. Track order progress and expedite movement of orders through receiving process. Review and aid in resolving pricing messages as well as invoice match exceptions in support of departmental buyers. Resolves exceptions marked on Auto Matching Job (MA126) Exception report and GHX Helps work Backorder report and give updates on release dates. Follows-up on open orders beyond a specific time period, reissues purchase order and/or obtains confirmations from vendors. Provide reports to SCO analysts detailing Item File issues. Facilitates item and vendor changes with SCO Buyers and SCO Analysts due to product line conversions, mergers etc. Helps with Vendor Returns, ensures proper credit posting and resolve outstanding returns with Accounts Payable. Notifies Contracts Team of pricing disputes. Active engagement in regular data cleansing projects. Daily and/weekly work on reducing PO/Invoice matching reports. Resolve purchase order and accounts payable problems with suppliers and end-user customers. Utilizes Infor, GHX, and other systems. Cooperates with team members to ensure the smooth operation of the department. Other duties as requested by Procurement Manager. Ensures proper communication and customer service throughout department. Acts as a model to department staff to demonstrate appropriate and professional manner for dealing with all customers. Respects and maintains the confidentiality of all patient, physician, and hospital related information. Cooperates and communicates in an effective, professional manner with supervisor, management, peers, general staff, physicians, other personnel. Identifies and resolves root cause creating exceptions to avoid issue from repeating. (The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required).

Requirements

• Bachelor's Degree required.
• Requires excellent organizational skills.
• Requires excellent verbal, written, and communication skills.
• Requires the ability to work independently, take initiative and prioritize tasks.
• Able to work as a team member
• Knowledge of basic computer systems (ex: Microsoft Outlook, Microsoft Office) and preferably Lawson/Infor.

Nice To Haves

• Professional certification in Supply Chain or Finance preferred

Responsibilities

• Route, follow up and expedite purchase orders and customer requests.
• Track order progress and expedite movement of orders through receiving process.
• Review and aid in resolving pricing messages as well as invoice match exceptions in support of departmental buyers.
• Resolves exceptions marked on Auto Matching Job (MA126) Exception report and GHX Helps work Backorder report and give updates on release dates.
• Follows-up on open orders beyond a specific time period, reissues purchase order and/or obtains confirmations from vendors.
• Provide reports to SCO analysts detailing Item File issues.
• Facilitates item and vendor changes with SCO Buyers and SCO Analysts due to product line conversions, mergers etc.
• Helps with Vendor Returns, ensures proper credit posting and resolve outstanding returns with Accounts Payable.
• Notifies Contracts Team of pricing disputes.
• Active engagement in regular data cleansing projects.
• Daily and/weekly work on reducing PO/Invoice matching reports.
• Resolve purchase order and accounts payable problems with suppliers and end-user customers.
• Utilizes Infor, GHX, and other systems.
• Cooperates with team members to ensure the smooth operation of the department.
• Other duties as requested by Procurement Manager.
• Ensures proper communication and customer service throughout department.
• Acts as a model to department staff to demonstrate appropriate and professional manner for dealing with all customers.
• Respects and maintains the confidentiality of all patient, physician, and hospital related information.
• Cooperates and communicates in an effective, professional manner with supervisor, management, peers, general staff, physicians, other personnel.
• Identifies and resolves root cause creating exceptions to avoid issue from repeating.

Benefits

• BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level