SBO Resolutions Representative
About The Position
As the healthcare industry continues to grow, so does the need for consistent, effective Revenue Cycle Management. At MedSrv, we believe it takes more than just technology and technical expertise to make a difference. It takes innovation, a willingness to adapt, and a passion to be the best. We are the difference in Revenue Cycle Management – guided by faith and committed to serving with integrity and compassion. We’re looking for a Resolutions Representative to join our growing team. The Resolutions Representative supports all of our departments in our single billing office. If you're ready to contribute to our mission of guiding by faith and serving with integrity and compassion, we want to hear from you! Join the MedSrv team and be part of a company committed to excellence in Revenue Cycle Management.
Requirements
- High school diploma or equivalent
- 1+ year of related experience/training (or equivalent education and experience)
- Knowledge of office software and medical billing software
- Professional, polite, and customer-service oriented
- Ability to work well with others in a close office setting
- Strong focus and ability to concentrate for extended periods
- Team-oriented, cooperative, and adaptable
- Able to work at a computer for extended periods.
- Occasionally lift up to 15 lbs.
Responsibilities
- Communicate with patients or guarantors via telephone, AdventHealth's Everywhere portal, or email to thoroughly understand and resolve the patient’s dispute, complaint, or discrepancy to their satisfaction, and obtain any additional documentation needed for account resolution.
- Record all pertinent information in the relevant systems.
- Update and verify new insurance information when provided by the patient or guarantor.
- Review and research questionable accounts or issues with Practice Management, Department Manager, or floor supervisor as necessary.
- Communicate account questions or issues to practice management through the work queue when needed, ensuring the communication is accurate and detailed for management review.
- Perform other requested tasks as needed.
Benefits
- Work with a team that values faith, integrity, and compassion
- Supportive, inclusive, and casual work environment
- Training and development to help you grow
- No weekends – enjoy work-life balance
- Competitive benefits, paid time off, and 401k with match
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
